Augmenting Human Intelligence with AI to Enhance CX


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Lead
Generation

01

Lead
Generation

Are you in need of sales experts to convert them into actual leads?

Bespoke
Solutions

02

Bespoke
Solutions

Bespoke contact center solutions will provide you a much needed breakthrough.

Customer
Service

03

Customer
Service

We make our customers feel they are at the right place.

Back Office
Support

04

Back Office
Support

The industry leaders in providing most sought after back office support.
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We Believe

Human Intelligence + Artificial Intelligence
The winning Formula To Deliver Remarkable Customer Experience

In the realm of customer service, we often think of agents and automation as having distinct workflows. Advances in AI have made it possible for machines to do many things that humans simply can’t, but good customer experience will always have people in the process—whether an agent is the preferred channel or a customer is escalated to one when automation gets stuck. That’s why at Cegura, we don’t believe the two should be separate. We use AI to deliver state-of-the-art automation as well as to support our agents in every interaction. To deliver the satisfying experiences that consumers today expect, we combine human and artificial intelligence to play to the strengths of each, control costs, and make interactions better—for customers, for agents, and for your business.

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Satisfied Clients

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+44 2036306666

Our Mission Our Vision Core Values

Our mission is to create value for clients, shareholders, and employees by utilising our expertise to provide the best standard as measured by quality, cost, technology, whilst maintaining a broad commitment to the environment and society.

To be the global benchmark in business process management, providing our clients and our clients’ customers with the best experiences.

Commitment to delivery excellence to our clients, our people and our shared values.

Doing business responsibly and with integrity.

Transparency with clients and across operations to build trust and credibility.

Delivery excellence stems from well-defined systems and processes.

Prioritising employee wellness, personal growth, continuous learning, and recreation inside and outside the office setting.

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Case Studies

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Attention to Details
It’s our attention to the small stuff, scheduling of timelines and keen project management that makes us stand out from the rest. We are creative, while keeping a close eye on the calendar and your budget.

A Plan for Success
You want results. We have found that the best way to get them is learning on your requirement, company, competitors, target market and customer psychographics. Only after we fully understand you and your customers, do we recommend our solution.

Creativity
We bring our diverse background of bpo management, quality control, technology, research and strategic planning to work for your company– they will get results.


Work with us, and you’ll work with seasoned professionals – committed to exceeding client expectations.
Pricing
Our prices are competitive and fair. There are no surprise bills. Any unexpected or additional expenses must be pre-approved by you. That’s how we would like to be treated, and that is how our clients are treated.

Meeting Deadlines
We have worked with 70+ clients from start ups to multinationals for many years. We have worked with the tightest turnarounds in the business

Award-Winning
We’ve won 10+ industry Awards , chosen from over hundreds of companies.

» Human-machine Platform
» Global Presence
» Pricing Advantage
» Business Continuity Plan
» State-of-the-art Technology
» Quality assurance and measurement
» Data Security
» Turnaround time
» Work From Home Solutions
» Environment, Health and Safety management system
We focus on applying standard architectural methods, and tools in our processes to enable our clients gain the edge over their competitors. Initiated by visionary business leaders and supported by a team of professionals, we are on a journey to up knowledge our people, without regard to role, tenure or title. so they can bring the full breadth of their talents to our clients’ experience. Our willingness to adapt new growth and technological drivers makes us invest heavily on our AI & Machine Learning Tools, cloud platform, ACD, Business process automation and data security to provide our clients a world class service.
9, Syed Amir Ali Avenue, 3rd Floor, Kolkata, India.
+91 9038 056 602
+91 9038 018 133
www.cegura.com
sales@cegura.com

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    Testimonials
    Our clients praise us for our great results, personable service, expert knowledge and on-time delivery. Here are what just a few of them had to say:
    Blog

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    Follow our latest news and thoughts which focuses exclusively on our services, industry news, and also work updates.

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    Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

    Other Facilities

    India - Webel IT Park Phase 3, Room No G-5, Khaprail More, Matigara Siliguri, West Bengal, India 734010

    Philippines - Unit 2901, Globe Tower, Mandulyong City, 1901, Metro Manila

    United Kingdom Satellite Office - 20-22 Wenlock Road, London, N1 7GU

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