Customer Service

Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the gruelling demands of customer support in-house, why not consider outsourcing inbound customer support to Cegura?

We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are tailor-made for your customers.

Why Cegura?

  1. Professional Call Center Agents: Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
  2. Advanced Capabilities: We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
  3. Rich Experience: At Cegura, we have gained vast experience of over 14 years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.
  4. 24/7 Support: We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.
  5. Sophisticated Technology: Cegura's call centres in India ,Philippines & UK are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.
  6. High Quality Services: We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
  7. Assured Customer Satisfaction: With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.

Cegura – Your Ideal Partner for Customer Service Solutions

Cegura understands that satisfied customers form the core of any great business. Our inbound call center services help you reach out to your customers 24X7, and professionally handle their queries and resolve any issues quickly.

If you have any queries regarding inbound technical support process in India and want to know more, feel free to reach our solution expert at . We are committed to working as your partners to help you realize your business goals.


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Corporate Office:

P1, Taratala Road,
Webel HRDC Building, Room 14,
Kolkata - 700088, India
E-mail:  sales@cegura.com
Phone:   +91 33 6541 8133