Achieve faster response times and consistent messaging with CEGURA’s Email Response Solution. Today’s customers expect a timely, accurate response to their inquiry or they will become impatient and call into your customer service line, duplicating the initial inquiry and increasing costs due to lack of timely response.
CEGURA Email Response Solution provides immediate feedback to your customers, letting them know someone has received their inquiry and will get back to them within 24 hours. Based on your escalation process we can determine if an auto-response should be used based on your FAQ database, or if the email requires escalation to a special skill or department. Our focus is on providing immediate and consistent feedback to ensure the number of repeat email tickets is minimized and first contact resolution is achieved.
Some of the services offered through our Email Response Solution include:
- Pre-sales, Post-sales & Order Fulfillment – Product inquiries, sales processing, documentation and payment queries, post-sales product support
- Customer Service – Product/service information requests, application processing, subscription services, feedback collection, polling
- Technical Support – Product or service troubleshooting, registrations of complaints, visitor guidance on order/information form completion
- Billing Information – Account balance, payment information, update/change in personal information
- Enrollment Services – Welcome emails, information on registration and enrollment for campaigns and events
Email Response Solution Highlights :
- Certified email agents recruited specifically for, and trained on written communication skills and email writing best practices
- Daily quality monitoring to ensure answers are consistent and accurately portray your brand messaging
- Reporting and data capture of email tickets and follow-up responses for further insight into your customer's inquiries