Order Processing

The Concept

Order Processing refers to the activities involved right from the time when a request for information or an order for a product or service is received by a customer service representative and reached a final step of delivery.

The Process

Our inbound call center services reduce operational costs and increase organizational profits. The expertise of the qualified skillful professionals helps us to cater your needs regarding inbound sales, service and answer customer calls efficiently to ensure utmost satisfaction of your customer. Our customer care representatives respond promptly and courteously to customer calls. With the help of latest technology and state-of-the-art infrastructure, customer satisfaction comes as a guarantee.

An agent records all the required information through the medium of telephone, the information is then stored in a database along with information such as payment status for a particular product or service. The information is forwarded to the associated fulfillment company which delivers the order. Our custom designed services include order taking and providing full catalog information lines for big or small firms. We integrate state-of-the-art processes and other effective technical facilities to ascertain order fulfillments on time.


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Corporate Office:

P1, Taratala Road,
Webel HRDC Building, Room 14,
Kolkata - 700088, India
E-mail:  sales@cegura.com
Phone:   +91 33 6541 8133