August 2021 - Cegura Technologies

31 Aug 21

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

There are numerous reasons for businesses to be upbeat this year. The recent ‘new-normal phase has now become fairly normal to us. Furthermore, economists predict that a strong economic recovery is just around the corner. However, pre-pandemic normalcy has yet to arrive. Customers’ preferences and behaviors have shifted significantly in the last year, and businesses […]

30 Aug 21

Know the Ways AI can Improve Employee Satisfaction

Employee satisfaction is as important to an organization as a paycheck is to an employee; however, their mere necessity does not make them easy by default. Today, we see two distinct trends across organizations: first, organizations are in the midst of an artificial intelligence (AI) arms race, looking for ways to meaningfully leverage the technology; […]

27 Aug 21

How to handle a successful virtual team?

The spread of the COVID-19 pandemic has had an impact on people’s lives all over the world. The majority of countries have begun working remotely to slow the spread of the coronavirus. We are all aware that many businesses are now confronted with the challenge of remaining productive while working from home or remote locations. […]

25 Aug 21

Customer Experience: Turning Insights into Action

Your customer lives in a hyper-connected world. They demand that businesses know what they want, when, and how. They expect their interactions with businesses to be smooth, connected, and trouble-free. Businesses, whether they sell a product or a service, are looking for new ways to improve the customer experience (CX). Customer experience begins with using […]

22 Aug 21

Why elasticity is the key to exceptional customer service?

Customer service is becoming increasingly unpredictable. Supply chains have been completely disrupted, and consumer behavior has become less predictable. Brands can’t afford to ignore Customer Experience when their reputation and loyalty are on the line (CX). So, how can businesses address the unpredictability of customer service while meeting customers’ needs at every stage of their […]

20 Aug 21

Why does customer experience matter?

Customers remember their interactions with your company based on their customer experience. A positive consumer experience increases revenue and loyalty. The customer has higher expectations, and their voice is also important. A Marketers’ primary focus is on building a strong online reputation and investing in customer experience. We have prepared a list of reasons why […]

16 Aug 21

How to stop our confidential data from being leaked?

A news feed isn’t complete unless it includes stories about data breaches. Every day, prestigious businesses succumb to a pernicious threat that is expected to cost the global economy $10.5 trillion per year by 2025. The key to reversing the alarming upward trend in data breaches is to prevent events that could lead to data […]

13 Aug 21

How to Manage Your Remote Workforce: Choosing the Best Solution for Your Company

COVID-19 has affected the way businesses manage their workforce. People are consciously practicing social distancing and moving into virtual workspaces to ensure that business operations continue uninterrupted. While we all hope that this pandemic passes us by quickly, it is essential to consider that remote working is here to stay. Here are a few tips […]

09 Aug 21

Four Ways AI can Improve Customer Service Experience

If the numbers are any indication, you might think voice assistants and chatbots could be on their way to taking over the world. Nearly a quarter of businesses have increased their spending on artificial intelligence since the pandemic began, and 75% plan to continue or launch new initiatives after the pandemic is over. By 2024, […]

Month: August 2021