September 2021 - Cegura Technologies

30 Sep 21

Top 6 Ways to Build an Effective Customer Experience Strategy

A great customer experience strategy can be of immense use if you really want to get ahead of your competition. A customer experience (or CX) strategy, on the other hand, does not come naturally — it takes conscious effort to discover what resonates with your target audience and to provide them with personalized and efficient […]

27 Sep 21

Why Cybersecurity is Important for Small Businesses

Massive cyberattacks make headlines almost every year. The fact that small businesses are much more vulnerable to cyberattacks is often overlooked. Everyone seems to be talking about cyber security these days. Here are some of the top reasons why you should invest in cyber security to keep your company’s data safe from hackers: Protects your […]

24 Sep 21

Defining Employee Satisfaction and Why it Matters

Employee satisfaction and workforce productivity have a strong relationship. When your employees are happy and engaged at work, they are more likely to be motivated to work hard and produce high-quality results. Dissatisfied employees, on the other hand, tend to do the bare minimum, and highly dissatisfied employees may eventually quit on bad terms. To […]

20 Sep 21

How Customer Service Outsourcing Can Boost Revenue Growth

Customer service is critical to the growth and sustainability of your business. Everyone has heard the old adage, “The Customer Is Always Right.” Your customers are the lifeblood of your business, and each one should be treated as such. As a result, you must always ensure that your customer service is up to par. Poor […]

14 Sep 21

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

There are numerous reasons for businesses to be upbeat this year. The recent ‘new-normal phase has now become fairly normal to us. Furthermore, economists predict that a strong economic recovery is just around the corner. However, pre-pandemic normalcy has yet to arrive. Customers’ preferences and behaviors have shifted significantly in the last year, and businesses […]

10 Sep 21

Know the Ways AI can Improve Employee Satisfaction

Employee satisfaction is as important to an organization as a paycheck is to an employee; however, their mere necessity does not make them easy by default. Today, we see two distinct trends across organizations: first, organizations are in the midst of an artificial intelligence (AI) arms race, looking for ways to meaningfully leverage the technology; […]

08 Sep 21

How a Positive Customer Experience Can Increase Your Revenue

Creating a great customer experience for your company necessitates more than just providing excellent customer service. You must get to know your customers and invest in long-term relationships in order to provide personalized experiences throughout the customer journey — from start to finish. How a Customer Experience Strategy Aids Growth Putting the customer first can […]

06 Sep 21

Know how cybercriminals can hurt your business

It is critical to comprehend the consequences of a cyber-attack on your company. Cybercriminals cause a lot of heartache for businesses, from damaging your company’s reputation to costing you a lot of money. You will be well prepared to handle any cybercrime they may throw your way if you educate yourself on the various ways […]

02 Sep 21

Data Privacy vs. Data Security: Which Should You Choose?

Yes, distinguishing between data security and data privacy can be difficult. However, it is critical for business owners to understand the distinction between the two before deciding whether to invest in data privacy or data security. According to studies, 45 percent of respondents in a Privacy Survey stated that the federal government is responsible for […]

Month: September 2021