October 2021 - Cegura Technologies

29 Oct 21

Four Quick Ways to Improve Every Customer Interaction

Customers have high expectations, and if your company fails to meet them, they will go to your competitors. If that sounds harsh, it is because it is. You already know that the customer experience does not end with a sale; it is an ongoing work in progress that businesses should strive to improve and iterate […]

28 Oct 21

How Outsourcing Live Chat Support Can Increase Customer Loyalty?

Before the pandemic, the eCommerce industry was already evolving. However, since the pandemic, the sector has had to expand significantly. Among the various changes and adaptations of methods, one of the most important developments in the outsourcing of live chat support. The advantages of outsourced live chat support If you are considering doing the same, […]

27 Oct 21

How Employee Engagement Is Your Key to Bottom Line Profitability?

The impact of employee engagement on a company’s bottom line is measurable and very real. Academics and industry professionals have been debating the benefits of positive corporate culture for more than a decade. There is now a plethora of evidence demonstrating that engaging your workforce does more than improving attentiveness and satisfaction—it improves organizational performance. […]

26 Oct 21

DDoS Attacks: Everything You Need to Know

Have you ever tried to buy tickets to a big game on a website, or some hot new tech that everyone’s been waiting for online, only to be greeted with a white screen stating that the DNS Server did not respond? Then you’ve probably encountered a distributed denial-of-service attack or DDoS for short. What Is […]

25 Oct 21

Do You Know Where Your Company’s Data Is Stored? How Does It Matter?

Company The data stored on the premises is from the past. Your email network would have existed in the form of a physical box in your office. Email Security would have been a separate box, physically attached to it, that would have filtered emails as they entered your network. However, the era of physical security […]

22 Oct 21

The Role of AI in Customer Experience

Today, cutting through the hype surrounding artificial intelligence (AI), leading businesses are investing in sophisticated technology to supplement their customer experience efforts. At any point along the customer journey, artificial intelligence can be used to provide an intelligent, convenient, and informed customer experience. This will result in reimagined customer experiences and end-to-end customer journeys that […]

21 Oct 21

How To Stop Phishing Attacks?

Phishing is one of the most common, effective, and damaging types of attacks used by hackers to gain access to accounts, steal data, and scam your company. There has been an increase in the number of phishing attacks in recent years. However, as a result of Covid-19, which has caused many organizations to shift to […]

20 Oct 21

Remote working: The cybersecurity risks and opportunities

Since the beginning of the pandemic, cyberattacks have increased fivefold. Along with this, attacks on critical societal infrastructure, such as hospitals and food delivery services, have increased. These organizations, which were previously not considered prime targets for hacking, are now lucrative targets for opportunistic cyber-criminals looking to exploit civilian disarray and enterprise disorganization in a […]

19 Oct 21

What is Employee Satisfaction and Why does it Matter?

Employee satisfaction and workforce productivity have a strong relationship. When your employees are happy and engaged at work, they are more likely to be motivated to work hard and achieve a high level of output. Similarly, dissatisfied employees tend to do the bare minimum, and highly dissatisfied employees may eventually quit on bad terms. Employee […]

18 Oct 21

Smishing, Vishing, Phishing, and Whaling: Preventing Common Cyber Attacks

Doesn’t that sound like some good rhyming words for a poem or song? Maybe, but in terms of data breaching, it’s just some of the methods for stealing, compromising, and controlling your data. Continue reading to learn how to protect your company from phishing, smishing, vishing, and whaling. Phishing Almost everyone has heard of phishing, […]

Month: October 2021