December 2021 - Cegura Technologies

31 Dec 21

3 Ways Businesses Can Use Technology to Support Remote Teams

Working remotely has numerous advantages for both businesses and employees. A smaller office footprint reduces operational overhead. Talent can be used all over the world. Travel expenses for business trips and employee commutes are reduced or eliminated. Furthermore, both managers and employees report that telecommuting boosts productivity. Remote teams can also benefit from new and […]

28 Dec 21

Five Traits of Great Customer Service

Great service boils down to a few key characteristics that can be cultivated anywhere. If you serve customers, no matter what type of organization you are or what service you provide, focus on these five basic traits of great customer service and you will be on the right track. 1. Great Customer Service Is Passion […]

27 Dec 21

Four Data Security Mistakes That Can Destroy Your Business

In the age of data breaches, cybersecurity can become overwhelming for business owners. When you combine it with sales and a plethora of other aspects of your business, the knot becomes increasingly tangled. What’s the issue? Business threats are not always clearly defined. They can take many forms, including vandalism, break-ins, employee theft, and data […]

24 Dec 21

The Four New Building Blocks Of Customer Experience Success

Successful brands have one thing in common: they consistently outperform their customers’ expectations. Most businesses are aware of this. They have people working on improving the customer experience (CX). They are receiving CX data. And it’s now a digital-first world for almost every brand. Brands can’t win in the customer experience unless they adapt to […]

22 Dec 21

Achieve Customer Satisfaction With Five Amazing Live Chat Features

In today’s customer-centric world, providing excellent customer service has become the most important aspect of any business. Customers’ expectations are rising, and it is critical to meet those expectations and provide excellent customer service in this competitive world. Customers who do not feel valued or satisfied can easily switch to a competitor. The following are […]

20 Dec 21

5 Data Security Management Fundamentals

Data is a living, dynamic part of any organization. Companies can use it to predict customer behavior, better prepare for and meet industry trends, and increase overall revenue. However, those advantages come with the risk of a data breach. 5 Data Identification and Protection Fundamentals #1: Visibility Data should be accessible to those who require […]

17 Dec 21

How Artificial Intelligence and Automation Are Changing the Customer Experience

A bad customer experience can ruin a company. According to experts, after a bad customer service experience, more than half of customers switched providers. Despite this, customer service representatives are being asked to do more than ever before. The importance of the customer experience (CX) cannot be overstated. Improving the customer experience strengthens the bond […]

16 Dec 21

Creating a Healthy Environment That Motivates Employees

For good reason, workplace culture continues to be a major source of concern for businesses across all industries. A company’s personality and character are both lacking without a culture. The number of beliefs, values, interactions, attitudes, and behaviors that make up your company’s culture determines employee motivation. It goes without saying that a positive work […]

15 Dec 21

How Artificial Intelligence (AI) is Changing Customer Support

Artificial intelligence (AI) is rapidly changing the way businesses interact with their prospects and customers. Artificial intelligence has become a reality that is affecting the world on a daily basis, and one of the most effective ways to use AI is in customer service and support, which uses AI’s fast 24/7 functionality to solve customer […]

14 Dec 21

Monitor Customer Experience With Your Agents

Call data mining, also known anecdotally as capturing the ‘voice’ of the customer, can benefit many aspects of a business. However, without the appropriate technology, it is impossible or impractical for a company to capture customer interactions in a meaningful and efficient manner. Here’s a quick rundown of five common challenges, along with how the […]

Month: December 2021