Best Business Process Outsourcing (BPO) Service provider Cegura
Cegura TechnologiesCegura TechnologiesCegura Technologies
+44 2036306666
sales@cegura.com
Kolkata, India

Year: 2021

Employee Satisfaction

Know the Ways AI can Improve Employee Satisfaction

Employee satisfaction is as important to an organization as a paycheck is to an employee; however, their mere necessity does not make them easy by default. Today, we see two distinct trends across organizations: first, organizations are in the midst of an artificial intelligence (AI) arms race, looking for ways to meaningfully leverage the technology; […]
Read More
successful virtual bpo team

How to handle a successful virtual team?

The spread of the COVID-19 pandemic has had an impact on people’s lives all over the world. The majority of countries have begun working remotely to slow the spread of the coronavirus. We are all aware that many businesses are now confronted with the challenge of remaining productive while working from home or remote locations. […]
Read More
Customer Experience

Customer Experience: Turning Insights into Action

Your customer lives in a hyper-connected world. They demand that businesses know what they want, when, and how. They expect their interactions with businesses to be smooth, connected, and trouble-free. Businesses, whether they sell a product or a service, are looking for new ways to improve the customer experience (CX). Customer experience begins with using […]
Read More
customer service

Why elasticity is the key to exceptional customer service?

Customer service is becoming increasingly unpredictable. Supply chains have been completely disrupted, and consumer behavior has become less predictable. Brands can’t afford to ignore Customer Experience when their reputation and loyalty are on the line (CX). So, how can businesses address the unpredictability of customer service while meeting customers’ needs at every stage of their […]
Read More
customer experience BPO

Why does customer experience matter?

Customers remember their interactions with your company based on their customer experience. A positive consumer experience increases revenue and loyalty. The customer has higher expectations, and their voice is also important. A Marketers’ primary focus is on building a strong online reputation and investing in customer experience. We have prepared a list of reasons why […]
Read More
confidential data

How to stop our confidential data from being leaked?

A news feed isn’t complete unless it includes stories about data breaches. Every day, prestigious businesses succumb to a pernicious threat that is expected to cost the global economy $10.5 trillion per year by 2025. The key to reversing the alarming upward trend in data breaches is to prevent events that could lead to data […]
Read More
Customer Service Experience

Four Ways AI can Improve Customer Service Experience

If the numbers are any indication, you might think voice assistants and chatbots could be on their way to taking over the world. Nearly a quarter of businesses have increased their spending on artificial intelligence since the pandemic began, and 75% plan to continue or launch new initiatives after the pandemic is over. By 2024, […]
Read More
cyber security

Importance of Cyber and Data Security

You’ve probably heard of cybersecurity because it’s been making headlines in the news, on the internet, on social media, in IT forums, and so on. With cyber-attacks increasingly posing a threat to businesses, cybersecurity is becoming increasingly important in the fight against such threats. Here are some reasons which indicate Cyber and Data Security is […]
Read More
customer service

Combining AI with Humans for customer service

The current pandemic has speeded up the need for digital transformation in a variety of industries. Across industries, business leaders are using AI and automation to transform customer service and bridge the gap between customer expectations and service delivery. However, the importance of the human element in customer service cannot be overstated. To make a […]
Read More

Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

Other Facilities

India - Webel IT Park Phase 3, Room No G-5, Khaprail More, Matigara Siliguri, West Bengal, India 734010

Philippines - Unit 2901, Globe Tower, Mandulyong City, 1901, Metro Manila

United Kingdom Satellite Office - 20-22 Wenlock Road, London, N1 7GU

No products in the cart.

X