January 2022 - Cegura Technologies

31 Jan 22

How do Customer Success (CS) and Support Drive Retention?

Customer retention is an incredible and necessary component of any long-term business. Customer success and customer support skills are vastly different from one another. Customer success is increasingly being viewed as the driving force behind every aspect of the client experience and satisfaction that stems from customer interactions. Customer retention will be the best result […]

28 Jan 22

Significance of Cyber Security For Your Business

Cyber security refers to the technologies, processes, and procedures in place to protect against cyber-attacks that are intended to cause harm to a network system or gain unauthorized access to data. The best IT security for your company will provide a comprehensive solution that protects against a wide range of threats. A firewall, anti-virus, anti-spam, […]

27 Jan 22

Three Ways To Increase Employee Productivity In 2022

Employee engagement should be a top priority for businesses as they evaluate their financial ROI and strategize for future growth. Employers invariably focus their efforts on improving employee performance, but what about employee productivity? These ideas may be similar, but they are not the same. Employers who are successful strive for a golden combination of […]

26 Jan 22

Improve Your Brand with Great Customer Experience

The brand and the customer experience are two sides of the same coin. What we mean is that how customers interact with you as a brand throughout their buying journey — from ads to word of mouth, from pre- to after-sales support, from social media engagement to branded events — shapes their perception of you […]

25 Jan 22

Top Ways to Prevent Phishing Attacks in Your Business

Phishing is a type of cyber attack in which an employee or company is contacted in order to obtain personal information. It is frequently disguised as a legitimate source’s official email or text message. While email is the most common method, it can also be done over the phone (known as vishing) or through text […]

24 Jan 22

What is Customer Perception and How to Measure It?

When it comes to business, perception is everything! It’s so important that 71% of consumers prefer to shop for brands that share their values. In fact, when a company is well-regarded in the marketplace, the results are always positive. Companies that consistently receive positive customer feedback are often the ones that break the ceiling and […]

21 Jan 22

How can AI help in sales optimization?

There is still a widespread belief that AI automation can replace humans. Instead, AI assists humans in increasing accuracy and performing their jobs more effectively than before. Incorporating artificial intelligence into your sales departments allows you to automate various tasks performed by humans, lowering the possibility of human error and increasing efficiency. Using AI technology […]

20 Jan 22

Omnichannel Approach: The Best for Your Customer Communication

Customer communication is the backbone of any enterprise on the rise. Fortunately, technological advancements have made it possible for businesses to effectively communicate with their customers. There are numerous methods for establishing communication channels nowadays. Omnichannel customer communication Omnichannel customer communication employs a plethora of communication channels as well. All communication channels work together to […]

19 Jan 22

Significance of Customer Retention for businesses

Adding new customers is a great way to boost sales and revenue. Retaining existing customers, on the other hand, is critical to increasing revenue. It is pointless to acquire new customers if you do not have proper customer retention strategies in place. Customer retention is critical for any company that wants to succeed. Customer Retention […]

18 Jan 22

Make a Safe Transition: Security Concerns When Returning to the Office

The way we work has never been more fluid. Companies have had to provide flexible access to company data and resources over the last year, but with restrictions lifted, these remote working practices are being phased out, and employees are returning to the office environment. Your cyber security may appear simple to those who have […]

Month: January 2022