February 2022 - Page 2 of 2 - Cegura Technologies

11 Feb 22

How Data And AI Can Help Understand Customers And Enhance Their Experience?

It’s no surprise that businesses are turning to data and artificial intelligence (AI) to improve customer experience. Organizations must comprehend what their customers are feeling and thinking in order to succeed. Analysts, on the other hand, have traditionally had to put in a lot of effort and time to gain these insights. It’s no surprise, […]

11 Feb 22

Strengthen your Customer Service with the Power of Artificial Intelligence

Artificial Intelligence has loomed large over our heads for a long time. The evolution of AI has been exciting and impactful, from movies to real life. In fact, AI is now such a common feature that we can see it influencing our lives on a daily basis. The acceptance of AI in the business world […]

10 Feb 22

Top Two Tips to Reducing Customer Service Cost

After a sale, a customer’s relationship with a company begins. The state of this relationship is determined by after-sales service, also known as customer service. As a result, it is no myth that world-class customer service comes at a high cost, and every service center is working hard to reduce customer service costs without sacrificing […]

08 Feb 22

Customer Interactions: Best 4 Ways to Improve your Business in 2022

The year is 2022, and in the midst of a global recession, brands cannot afford to lose customers. The Covid-19 pandemic wreaked havoc on businesses all over the world. Businesses, on the other hand, learned how to empathize with and personalize their customers during these trying times, and how to use this to their advantage. […]

07 Feb 22

What are the top CX technology trends to watch in 2022?

Advancing any modern concept or technology takes time and effort. It’s fascinating to see how businesses evolved and transitioned to a completely remote model. All of this was possible due to necessity and timing. And it’s only the beginning of a massive digital journey that will transform CX technology. In fact, the 2022 CX trends […]

04 Feb 22

The Top Four Ways to Use Live Chat for Exceptional Customer Service

Adopting the latest technologies and software that are known for improving customer experience is the best way to boost your company’s growth. A good customer experience strategy will improve the entire customer journey, which will result in more sales. Among all customer communication channels, live chat is thought to be the most effective at improving […]

04 Feb 22

What role does customer experience play in business?

“A happy and satisfied customer becomes a loyal customer.” In today’s situation, this adage holds true. In today’s competitive market, the customer, not the seller, wields all power. Customers can choose from a variety of options and make purchases on their own with the click of a button. As a result, it’s critical to provide the […]

03 Feb 22

Three Key Trends to Ensure Customer Success in 2022

A company’s most valuable asset is its customer experience. With 2022 looming, one might wonder what else can be done in a competitive environment where everyone is looking for ways to improve customer satisfaction. In recent months, customer objectives have shifted dramatically, and it is our responsibility as a brand to meet them where they […]

01 Feb 22

The Future of Cybersecurity: Five Trends to Keep an Eye on!

Technology advancements are enabling unprecedented levels of connectivity. As a result, businesses can break down network barriers to improve and expand their operations on a global scale. However, the ‘threat scope’ has grown in tandem with the widespread sharing of information across various networks. This is turning into an opportunity for cybercriminals, who are looking […]

01 Feb 22

Top Four Best Methods of Improving Customer Responsiveness in 2022

In today’s market, it’s critical for businesses to stay as accessible and communicative with their customers as possible. Given the growing number of options available to customers, improved customer responsiveness can be a significant differentiator. Above all, the global pandemic has created a sense of urgency, requiring businesses to respond quickly and personalize the experience […]

Month: February 2022