April 2022 - Page 2 of 2 - Cegura Technologies

12 Apr 22

Find the ROI in CX

Companies are adopting digital initiatives and making changes to existing business models, processes, and systems to become customer-centric organizations in the era of the customer. The Conundrum Of CX Marketers have long been under similar pressures to quantify and justify any investment. The breadth of engagement across multiple channels over the customer life cycle complicates […]

11 Apr 22

Best Practices for Employee Engagement in Hypergrowth and Beyond

When leaders describe their vision for disrupting an industry, it frequently revolves around what that means for customers. It’s all about surprising and delighting them while also making the process faster and more convenient. But where does the employee fit into this picture? Employee Engagement Best Practices Here are five employee engagement best practices for […]

08 Apr 22

Does your CX Strategy include Employee Performance?

Investing in the customer experience while ignoring one’s employees is akin to building a beautiful house with no plumbing, heating, or electricity on the inside. Sure, the house is beautiful and might appeal to a buyer, but can it sustain occupants in the long run? Delivering an exceptional customer experience necessitates providing the appropriate support […]

07 Apr 22

Winning Businesses Prioritize Customer Experience Every Day

According to the most recent customer engagement research, businesses that fail to communicate effectively with their customers end up deeply frustrating them. In particular, far too many businesses continue to make the mistake of assuming that one-way communications are sufficient when a conversation is what truly makes customers feel heard, valued, and appreciated. When customers […]

06 Apr 22

Top Four Ways Artificial Intelligence Can Improve Customer Service

Affordable prices and high-quality products are no longer the keys to outperforming your competitors, despite their importance. To entice audiences and inspire loyalty, you must provide exceptional customer experiences, which begin with excellent customer service. Take a look at a few of the ways AI can help you improve your customer service and see how […]

05 Apr 22

Happy Employees Create Happy Customers

While the majority of business owners are more likely to focus on things like providing excellent customer service, developing a strong sales team, offering competitive pricing, and developing innovative marketing strategies, the reality is that a company’s success is determined by the happiness of its employees. Employee dissatisfaction can have a negative impact on the […]

05 Apr 22

Unlock Customer Loyalty with Emotional Engagement

Experiences that make one feel valued as an individual are the foundation of a healthy emotional connection. As differentiated products and e-commerce make it easier to switch out a sour relationship, building an emotional connection with customers is more important than ever. We looked at three other key findings from the report and compared them […]

04 Apr 22

How to Deliver Exceptional Customer Experiences

Every CX professional’s goal is to provide exceptional customer experiences (CX). However, how should businesses approach this lofty goal in order to reap the benefits of more loyal customers, higher profit margins, and increased shareholder value? Providing an exceptional customer experience We’ve compiled the four steps that leading companies take to improve their competitive position, […]

01 Apr 22

How Do You Incorporate ‘Cybersecurity’ From the Beginning of Your Project?

In today’s world of rapid technological advancements, adequate cybersecurity has become more important than ever before. Cyber-crime is on the rise, and virtually all businesses, regardless of size, are vulnerable to cyber-attacks. How to Make Cybersecurity a Part of Your Technology Project 1) Define Clear Boundaries Define the boundaries of the information system clearly. You […]

Month: April 2022