Customer-centric cultures that create ‘wow’ moments at every step of the customer journey have become increasingly popular among businesses. But have we forgotten about the employee experience along the way?
For today’s contact center, we’ve outlined three simple steps you can take to create an engaged workplace:
1. Look for game-changers.
Influencers in the social media landscape are those select individuals who help shape an area into inspiration for viewers, whether it’s health, fashion, or pop culture. Similar people exist at your center, but you must locate them and assist them in expanding their influence.
2. Gather expert employee know-how
Different associates mature at various rates. Encourage advanced employees to share their knowledge with the rest of the company, which will benefit both them and their coworkers. Encourage them to share their knowledge, best practices, and operational suggestions that will help them automate and improve their businesses.
3. Make the employee experience more fun.
With the ability to access games and social content, smartphones play a positive role in our lives by providing fun, convenience, insight, and caring at our fingertips. When you combine fun with gamification — employee platforms that are similar to video games — you get incredibly engaged employees. Gamification techniques encourage coworkers to learn and progress at the same time in a single collaborative space.
Become a part of the contact center of the future.
The workplace of the future will be about unlocking the value and recognition that employees expect from their employers. However, leaders must encourage their top talent to collaborate with technology in order to create a collaborative environment that adapts to changing needs.
It’s all about creating an ideal center that prioritizes health and wellness, which leads to a positive customer experience. Contact Cegura Technologies to know more about our services.
