The face of customer service has changed in today’s digital world. Consumers are demanding instant access to solutions and on-demand customer service as technology advances and a self-service culture emerges. Partner with BPO Chat Support Services in Dubai and offer timely and accurate responses to your customers.
The Advantages of Live Chat
1. Live Chat increase sales: According to a Magazine, 51 percent of customers are more likely to purchase from a company that offers Live Chat, while 29 percent will even if they do not use the feature. Not only does Live Chat increase sales, but according to a Forrester Research study, 44 percent of people believe that the option of a live person chat to answer questions during the purchasing process is the most important thing a business can offer for online purchases. BPO Services in Dubai provides real-time interactions to get customers’ queries and issues resolved at the earliest.
2. Saving money with live chat: How can adding a feature save your company money? Simple. By increasing your employees’ productivity. The same multitasking benefit that consumers seek by utilizing live chat options applies to businesses that use this strategy, but with the added benefit of cost savings. Live Chat Agents can hold multiple text conversations at the same time.
3. Live chat improves brand reputation and customer satisfaction: Consumers who are confident in their purchase are more likely to spend more and return, lowering their overall acquisition cost. Customers can easily ask questions during their purchase by having a Live Chat option, increasing their confidence that they are purchasing the correct product, resulting in a higher average order amount.
Cegura Technologies makes it easy to find top-tier, highly-trained, empathetic customer service representatives, ensuring that your Live Chat solution is staffed by exceptional and friendly people. Start your Live Chat solution today to gain a competitive advantage.
