September 2022 - Cegura Technologies

30 Sep 22

How BPO services can help you Listen To Your Customers

When your customers prioritize your company, they will always have high expectations. If you fail to meet their single expectation, your customers will seek out another service provider and better opportunities. Customers will also switch to a competitor if they have a negative experience with your company’s customer service department. 4 Reasons to Pay Attention […]

28 Sep 22

How do BPO Companies Mitigate Security Risks & Secure your Data?

Data security is the protection of a company’s data and sensitive information. Because more and more businesses are outsourcing business processes, it has become critical to ensure that BPO firms provide businesses with high-quality data security services. Because most businesses are now digital, data security and safety are concerns. The risk that comes with digital […]

27 Sep 22

3 Big Reasons for the E-commerce Industry to Hire CX experience Services

The e-commerce sector outsources its customer experience services for a number of reasons. People frequently use online shopping platforms to purchase a wide variety of goods and services. This implies that the business will also need to deal with any issues related to the goods and services that customers purchase. A customer experience service provider […]

27 Sep 22

Why is the e-commerce industry in need of hiring BPO services?

You’re not able to imagine a world without online shopping, are you? We have seen an increase in the number of e-commerce businesses over the past few years. These have expanded into almost all industries and product categories, including those for electronics, groceries, digital wallets, and travel arrangements. Various e-commerce companies today cater to every […]

26 Sep 22

How Automation Boosts BPO Efficiency

Automation has been introduced into almost every aspect of our daily lives as a result of technological advancements. The applications of technology to improve are limitless, ranging from robots programmed to mimic human behavior to software capable of developing cognizance. It is not limited to one industry and can be used anywhere human tasks can be […]

23 Sep 22

4 Effective Ways To Grow Your Customer Base

Have you ever wondered how to expand your company’s customer base? For centuries, many business owners have been perplexed by this question. Companies could only influence customers who visited their stores before the internet. Customers are the backbone of any successful business organization, and businesses can now reach their customers in any location to improve […]

21 Sep 22

What are the Essential Factors that You Need to Consider While Choosing BPO Service Provider in Dubai?

In this day and age, no matter in what business you are in, BPO Services in Dubai are essential for almost every organization whether it is small, medium, or large. Well, the rules of the game in business have changed over time. Additionally, organizations are finding it difficult to keep up with demand. Organizations don’t […]

19 Sep 22

The Three Leading Causes of Customer Churn

Churn. It’s that horrible, nasty, revenue-killing word that every SaaS company has to deal with at some point during the customer lifecycle. Some businesses have a high churn rate and must compete for every customer. Understanding the causes of customer churn and adjusting your approach accordingly will make a difference. Partnering with a Survey bpo company […]

16 Sep 22

Ways to Grow Business with A Customer Satisfaction Survey

In today’s competitive business environment, companies are increasingly focusing on customer-driven surveys. A successful product must have a good market reputation as well as a large number of customers who can promote it on a regular basis. Customer satisfaction surveys are the most important stage of a product’s life cycle because they determine its market […]

12 Sep 22

What is First Call Resolution and why it is important?

Have you ever called a company’s customer service and they couldn’t solve your problem or provide a proper solution on the first call? This is an example of a company that fails to meet customer expectations during first-call resolution. Most businesses cannot afford to under-deliver customer solutions during the first call resolution because it is […]

Month: September 2022