October 2022 - Cegura Technologies

31 Oct 22

How to combat SMS phishing attacks?

Smishing is a type of phishing in which attackers use the SMS service to trick you into thinking they are someone they are not. Because SMS messaging authentication is only accepted on phone numbers, there is a large opportunity for attackers to exploit. In addition, you can message anyone you want if you have their […]

31 Oct 22

What are the top three phishing techniques?

Phishing can happen to anyone. Yes, even you, despite how tech-savvy you may believe yourself to be! Continue reading to discover the current top three criminal phishing techniques. Cybercriminals use phishing as a technique to try to steal (sensitive) information from you. This is accomplished by sending you a false message, frequently via email. Intruders […]

30 Oct 22

Ransomware: What is it?

Surprisingly, many people don’t know how to recognize phishing emails, which are frequently used in ransomware attacks. Continue reading to find out how to defend yourself from ransomware. A form of malicious software known as ransomware threatens to publish or encrypt the victim’s data unless the victim makes a payment, which is frequently made in […]

28 Oct 22

Why experience data is key to better customer service

Today, providing excellent customer service is more crucial than ever. Customers will do much more than just stay, though, if you treat them well. The ones who feel appreciated will actually pay more for the opportunity to do business with you. Experience data: What is it? The beliefs, feelings, and thoughts of customers are represented […]

26 Oct 22

Why Phishing Is the Most Common Attack Technique

Links that are malicious will take you to a website that frequently steals credit card numbers or login information. Phishing email attachments may contain malware that, if opened, allows the attacker to carry out malicious actions on the victim’s computer. Phishing is a common choice for online criminals because it requires little skill to launch. […]

24 Oct 22

The Most Meaningful Customer Service Metrics

Customers’ needs are being taken into much greater account as businesses look for ways to boost their revenue. However, companies must implement customer service metrics that provide the clearest picture of performance in order to clearly see how to enhance support centers and expand their operations. Here is a closer examination of the most important […]

22 Oct 22

Why Reactive Customer Support Is Insufficient

Any business must prioritize providing excellent customer service. It’s what gives clients a sense of being seen, heard, and cared for, especially when a problem arises. However, it’s no longer sufficient to simply reply to customers’ texts, emails, and messages. Customers today demand that businesses anticipate their needs and go above and beyond to deliver […]

22 Oct 22

How to Exceed and Meet Customer Expectations

You’ve done everything you can to create a fantastic product or service. You considered the customer at every step of the way. What they would prefer. What they would appreciate. What the customer’s true needs are. When the rubber finally meets the road, you realize something: Your customers have no way of knowing how good […]

21 Oct 22

4 Elements of The Best Customer Experience

Customer acquisition has become almost unaffordable in today’s e-commerce market. Smart businesses in Dubai have turned their attention to retention as consumers have more options for retailers than ever and third-party cookies are no longer being used. For e-commerce brands, customer loyalty is the new gold right now, but it’s far from a guarantee. Let’s […]

19 Oct 22

Efficiency Tips to Make the Most of Your Customer Support Team

In a culture that purports to value a person-first attitude, customer service horror stories are all too common. Negative interactions with customers are frequently attributed to long wait times, a lack of consistency, and poor communication in general. However, businesses cannot hold agents responsible for these shortfalls. More generally, customer service heroes are frequently ill-equipped […]

Month: October 2022