November 2022 - Cegura Technologies

30 Nov 22

The Secret to a Better Customer Experience (CX)

In discussions about CX, the term “communication with customers” is used so frequently that it is beginning to sound cliché. It receives little consideration from marketing professionals, especially when it comes to creating significant differences for their brands. The first step in communicating with customer groups is to ask the right questions. Questions about customer […]

30 Nov 22

4 Ways Customer Satisfaction Correlates with Business Results

Everything screams for attention when starting a successful business. Why give priority to customer service in that flood? In other words, content customers bring in more cash and promote growth and sustainability. But, didn’t you already know that? Service does matter. The same is true for your company’s product, technology, design, distribution, marketing, sales, manufacturing, […]

29 Nov 22

Customer Service Experience: Focus on Customer Care to Fuel Business Growth

It’s harder said than done to get a complete picture of the customer journey, and initiatives to adopt a customer-centric mindset can fail if neither a clear top-line strategy nor a detailed understanding of customer behavior is present. Even though technology and data from engagement channels give businesses greater visibility into customer touchpoints, compiling all […]

28 Nov 22

What Can You Actually Do With Customer Data?

Do you have a lot of metrics on hand but find it difficult to take action? begin here. Like everything else in today’s world, metrics are a hot topic in customer service. Here are four places to start if you’re having trouble acting on your customer service metrics: 1) Streamline your onboarding process Great onboarding […]

26 Nov 22

Grow your business by paying close attention to your customers

The actual one-on-one interaction between an agent and a customer is only a small part of the overall customer service experience. In today’s world, it extends beyond call centers and email correspondence and nudges its way into social media, real-time messaging, and self-help databases. There isn’t much left that the term doesn’t currently cover. Any […]

25 Nov 22

Improve Customer Service Efficiency With Cegura Technologies

It’s critical to offer excellent customer service. Efficiency in customer service helps businesses cut costs and enhance relationships with customers. It has become increasingly important for businesses to work harder at developing a strong customer service culture over the past few years due to increased competition, stricter regulations, and a variety of other factors. Most […]

23 Nov 22

Customer Satisfaction: Your Next Growth Engine

Customer success is essential; it is not a fad. It fosters client retention and loyalty. Discover how to use it to expand your company. Here are the steps you should take to make customer success a priority if you feel that it isn’t currently. 1. Constantly work to minimize customer effort Success is when your […]

21 Nov 22

Why does great customer service matter now more than ever?

It’s simple to consider customer service to be just another fundamental logistical procedure within your business, similar to engineering, sales, or marketing. All of these factors contribute to success, but a common error businesses make is failing to recognize the critical role that excellent customer service plays in expanding their businesses. Great Customer Service Builds […]

18 Nov 22

Customer Service ROI: How Much Does Good Support Really Cost?

We often emphasize the importance of providing exceptional customer service in general. However, we emphasize the importance of quantifying the success of your efforts. Measuring ROI in customer service consists of three major steps: Let’s get started. 1. Determining Key Metrics and ROI Elements Money spent (or money that could be spent) on customer service […]

12 Nov 22

What Is Net Promoter Score and Why Do You Need It?

Customer satisfaction as measured by Net Promoter Score There are numerous customer service metrics available that can improve your support quality and overall business bottom line. A lot. If you’ve never played the numbers game before, it can be intimidating. Where do you begin? One metric in particular can give you a clear picture of […]

Month: November 2022