2022 - Page 12 of 21 - Cegura Technologies

20 May 22

Incredible Increase In The Growth Rate Of Cyber Security!

Over the last few years, cybercrime has been on the rise all over the world. To meet the rising demand for cybercrime protection, the cyber security market has grown quite impressively. The cyber security industry’s growth rate has never been higher! Key Factors Influencing the Cyber Security Industry’s Growth Rate While there is no doubt […]

20 May 22

Tips for Data Security in Your Organization

Data breaches can have huge financial consequences, and it’s estimated that 60% of small businesses fail within a few months of being attacked. Here are some of the important data security tips to keep your company’s data safe and secure. 1. Only connect data that is absolutely necessary. Big data can be extremely useful for […]

18 May 22

The Importance of Customer Service in Increasing Loyalty and Retention

Customer service is critical in the world of e-commerce and business. We will discuss why providing excellent customer service is one of the most effective customer retention strategies for any business in this blog. What Is the Importance of Customer Service? Excellent customer service can increase customer retention and repeat business. According to one study, […]

16 May 22

Automation: Humanizing The Digital Customer Experience

Automation, in its most basic form, is a technology that eliminates the need for humans to perform tedious, repetitive tasks. Automation should assist employees and customers in getting more done by saving time. Improve the Customer Experience While Making Money Businesses are increasingly implementing chatbots or interactive voice response (IVR) – the computerized voice that […]

13 May 22

How Customer Journey Analytics Can Benefit Your Business

The need for more journey analytics insights will be driven by a number of factors, including the desire for a more seamless consumer experience, improved engagement, and desired business outcomes. The Value And Significance Of Customer Journey Analytics The process of tracking and analyzing how users interact with your product is referred to as customer […]

11 May 22

Customer Experience in the Age of AI

While chatbots and improved search functions are exciting for customer service organizations worldwide, companies must first lay the groundwork before the benefits of AI can truly take root. For the successful application of AI in customer experience, three fundamental capabilities are required: • Data Unification • Delivery of Real-Time Insights • Business Situation Data Unification […]

10 May 22

Creating More Proactive Customer Experiences

Creating More Proactive Customer Experiences Because of the pandemic, many organizations have focused their time and energy on providing experiences that are reactive to customer needs, behaviors, and desires. Unfortunately, this is insufficient. A proactive mindset is essential for creating a total experience that focuses on a much more important goal: creating stronger, more holistic […]

09 May 22

Three Cybersecurity predictions in 2022: Stay Ahead of Threats

You’ve probably heard that the pandemic has accelerated digital transformation. But what does an increasingly agile and hyper-connected world mean for the security of an organization? We investigate how a unified cybersecurity platform like Cegura Technologies One can enable a more resilient, forward-thinking security strategy to manage cyber risk across the enterprise. But what can […]

04 May 22

How to Modernize Employee Engagement in Three Simple Steps

Customer-centric cultures that create ‘wow’ moments at every step of the customer journey have become increasingly popular among businesses. But have we forgotten about the employee experience along the way? For today’s contact center, we’ve outlined three simple steps you can take to create an engaged workplace: 1. Look for game-changers. Influencers in the social […]

03 May 22

Are You Really Putting the Customer First? Check Your Priorities

According to new research, business leaders have long wish lists for improving the customer experience, but competing priorities pose significant barriers to transformation. In the meantime, some businesses are redefining what it means to put the customer first. Despite the fact that customer experience is linked to customer loyalty and financial results, businesses continue to […]

Year: 2022