2022 - Page 2 of 21 - Cegura Technologies

08 Dec 22

The Three-Pillar Strategy For Cyber Security

Over the past year, the business digital transformation has accelerated at a never-before-seen rate. As a result, digital transformation is no longer a way to stand out or be innovative; it is now a necessity for survival. Three things to think about when addressing the cybersecurity challenges of today: 1) Identify potential business risks: Cybersecurity […]

07 Dec 22

Denial-of-service (DDoS) attacks: what are they?

Have you ever attempted to purchase a popular product online, such as tickets to a big game, only to be met with a blank screen stating that the DNS Server was unresponsive? Then a distributed denial-of-service attack, or DDoS for short, has probably already occurred. A DDoS attack is a type of cyberattack in which […]

05 Dec 22

Strengthen Customer Experience using AI

Cutting through the hype surrounding artificial intelligence (AI), the most successful companies are now investing in cutting-edge technology to support their efforts to improve customer experience. Artificial intelligence can be applied at any stage of the customer journey to deliver a smart, practical, and informed customer experience. AI’s Role in Enhanced Customer Experience Customer experience […]

02 Dec 22

The Secret To Driving Customer Loyalty Is Proactive Customer Care

New data consistently demonstrates how crucial it is to give your customers a positive experience. You will ultimately lose money if you don’t give your customers satisfactory service. However, simply providing your customers with a positive experience is insufficient. Smart, contemporary businesses prevent customer problems by offering proactive, rather than reactive, customer care that increases […]

01 Dec 22

5 Key Factors That Affect Customer Satisfaction Level

Do you think that customers are important to the company? Products are bought by customers, and sold, and money is made for the business. More than just a chain’s end, the customer has meaning. One could argue that a company’s customers are its lifeblood. Five elements that influence customer satisfaction 1. Availability It has never […]

30 Nov 22

The Secret to a Better Customer Experience (CX)

In discussions about CX, the term “communication with customers” is used so frequently that it is beginning to sound cliché. It receives little consideration from marketing professionals, especially when it comes to creating significant differences for their brands. The first step in communicating with customer groups is to ask the right questions. Questions about customer […]

30 Nov 22

4 Ways Customer Satisfaction Correlates with Business Results

Everything screams for attention when starting a successful business. Why give priority to customer service in that flood? In other words, content customers bring in more cash and promote growth and sustainability. But, didn’t you already know that? Service does matter. The same is true for your company’s product, technology, design, distribution, marketing, sales, manufacturing, […]

29 Nov 22

Customer Service Experience: Focus on Customer Care to Fuel Business Growth

It’s harder said than done to get a complete picture of the customer journey, and initiatives to adopt a customer-centric mindset can fail if neither a clear top-line strategy nor a detailed understanding of customer behavior is present. Even though technology and data from engagement channels give businesses greater visibility into customer touchpoints, compiling all […]

28 Nov 22

What Can You Actually Do With Customer Data?

Do you have a lot of metrics on hand but find it difficult to take action? begin here. Like everything else in today’s world, metrics are a hot topic in customer service. Here are four places to start if you’re having trouble acting on your customer service metrics: 1) Streamline your onboarding process Great onboarding […]

26 Nov 22

Grow your business by paying close attention to your customers

The actual one-on-one interaction between an agent and a customer is only a small part of the overall customer service experience. In today’s world, it extends beyond call centers and email correspondence and nudges its way into social media, real-time messaging, and self-help databases. There isn’t much left that the term doesn’t currently cover. Any […]

Year: 2022