2022 - Page 3 of 21 - Cegura Technologies

25 Nov 22

Improve Customer Service Efficiency With Cegura Technologies

It’s critical to offer excellent customer service. Efficiency in customer service helps businesses cut costs and enhance relationships with customers. It has become increasingly important for businesses to work harder at developing a strong customer service culture over the past few years due to increased competition, stricter regulations, and a variety of other factors. Most […]

23 Nov 22

Customer Satisfaction: Your Next Growth Engine

Customer success is essential; it is not a fad. It fosters client retention and loyalty. Discover how to use it to expand your company. Here are the steps you should take to make customer success a priority if you feel that it isn’t currently. 1. Constantly work to minimize customer effort Success is when your […]

21 Nov 22

Why does great customer service matter now more than ever?

It’s simple to consider customer service to be just another fundamental logistical procedure within your business, similar to engineering, sales, or marketing. All of these factors contribute to success, but a common error businesses make is failing to recognize the critical role that excellent customer service plays in expanding their businesses. Great Customer Service Builds […]

18 Nov 22

Customer Service ROI: How Much Does Good Support Really Cost?

We often emphasize the importance of providing exceptional customer service in general. However, we emphasize the importance of quantifying the success of your efforts. Measuring ROI in customer service consists of three major steps: Let’s get started. 1. Determining Key Metrics and ROI Elements Money spent (or money that could be spent) on customer service […]

12 Nov 22

What Is Net Promoter Score and Why Do You Need It?

Customer satisfaction as measured by Net Promoter Score There are numerous customer service metrics available that can improve your support quality and overall business bottom line. A lot. If you’ve never played the numbers game before, it can be intimidating. Where do you begin? One metric in particular can give you a clear picture of […]

08 Nov 22

How to provide great customer service?

Customer service is quickly becoming a core value for businesses and has never been more critical. Customer service can make or break a business, particularly in terms of attracting and retaining customers. To provide excellent customer service, it is critical to have a customer service leader who can both empower employees to provide the best […]

07 Nov 22

What are The Three Stages Of a Phishing Attack?

The most dangerous type of phishing is spear phishing. Unlike generic, template-based attacks, spear phishing involves gathering information about the target in order to tailor the phishing message to increase its likelihood of success. A spear-phishing attack begins with the cybercriminal gathering information about the target, then using that information to establish a connection, and […]

04 Nov 22

Data backups: what are they and why are they important?

For a business in Dubai, losing crucial data can be disastrous. What are the benefits and drawbacks of storing your data on cloud servers as opposed to on-premise servers, how can you ensure that the data in your organization is secure, and how should you set up a reliable backup strategy? Have you ever completely […]

02 Nov 22

How to Increase Customer Trust

What if we told you that if your brand lacked this one element, 81% of customers would never buy from you? That is the case with customer trust, which is one of the most important factors in business. However, establishing trust from scratch is difficult. A well-placed advertisement will not solve the problem. It will […]

31 Oct 22

How to combat SMS phishing attacks?

Smishing is a type of phishing in which attackers use the SMS service to trick you into thinking they are someone they are not. Because SMS messaging authentication is only accepted on phone numbers, there is a large opportunity for attackers to exploit. In addition, you can message anyone you want if you have their […]

Year: 2022