2022 - Page 6 of 21 - Cegura Technologies

23 Sep 22

4 Effective Ways To Grow Your Customer Base

Have you ever wondered how to expand your company’s customer base? For centuries, many business owners have been perplexed by this question. Companies could only influence customers who visited their stores before the internet. Customers are the backbone of any successful business organization, and businesses can now reach their customers in any location to improve […]

21 Sep 22

What are the Essential Factors that You Need to Consider While Choosing BPO Service Provider in Dubai?

In this day and age, no matter in what business you are in, BPO Services in Dubai are essential for almost every organization whether it is small, medium, or large. Well, the rules of the game in business have changed over time. Additionally, organizations are finding it difficult to keep up with demand. Organizations don’t […]

19 Sep 22

The Three Leading Causes of Customer Churn

Churn. It’s that horrible, nasty, revenue-killing word that every SaaS company has to deal with at some point during the customer lifecycle. Some businesses have a high churn rate and must compete for every customer. Understanding the causes of customer churn and adjusting your approach accordingly will make a difference. Partnering with a Survey bpo company […]

16 Sep 22

Ways to Grow Business with A Customer Satisfaction Survey

In today’s competitive business environment, companies are increasingly focusing on customer-driven surveys. A successful product must have a good market reputation as well as a large number of customers who can promote it on a regular basis. Customer satisfaction surveys are the most important stage of a product’s life cycle because they determine its market […]

12 Sep 22

What is First Call Resolution and why it is important?

Have you ever called a company’s customer service and they couldn’t solve your problem or provide a proper solution on the first call? This is an example of a company that fails to meet customer expectations during first-call resolution. Most businesses cannot afford to under-deliver customer solutions during the first call resolution because it is […]

09 Sep 22

Top 3 Ways To Prevent Phishing Attacks in Your Business

Phishing is a type of cyber attack that involves contacting an employee or company in order to obtain personal information. It is frequently disguised as an official email or text message from a legitimate source. While email is the most commonly used method, it can also be done over the phone (via vishing) or via […]

07 Sep 22

How to Choose the Best BPO Partner for Your Company

Is your business growing, necessitating scaling up more frequently? There are numerous benefits to contracting with a business process outsourcing (BPO) company for some tasks. By working together with a Business Process Outsourcing in Dubai, you might be able to drastically reduce the workload for your business and achieve new heights while saving time and […]

05 Sep 22

How to Improve Back-Office Operations?

The COVID-19 pandemic has compelled everyone, including multimillion-dollar companies, to reevaluate their back-office business strategies, it is safe to say. Companies with a long history of success in the customer service sector have all been affected by the pandemic’s seismic acceleration of digital adoption. Customers demand personalized services and experiences at all times and in […]

01 Sep 22

What benefits do diverse workforces bring to the customer experience sector?

The time when emphasizing the customer experience was sufficient is long gone. Curating a skilled workforce with a focus on both customer experience and inclusion is imperative in this fiercely competitive industry. Want to Outsource Customer Acquisition Services Dubai? Contact Cegura Technologies. Presenting cutting-edge client solutions Everyone is aware that knowledge and wisdom come with […]

31 Aug 22

Why is experience data important for improving customer service?

Quality customer service is more important than ever today. Customers, on the other hand, will do much more than stay if you treat them well. Customers who feel valued are willing to spend more for the opportunity to do business with you. What exactly is experienced data? Customers’ beliefs, emotions, and thoughts are represented by […]

Year: 2022