Best Business Process Outsourcing (BPO) Service provider Cegura
Cegura TechnologiesCegura TechnologiesCegura Technologies
+44 2036306666
sales@cegura.com
Kolkata, India

Year: 2023

Why Personalized Customer Engagements Are Important

Why Personalized Customer Engagements Are Important

You don’t want to feel like just another customer in the crowd when you’re a customer. Even if you have a sizable subscriber base, customers want to know that you comprehend their particular business objectives. In order to thrive and grow in today’s customer-centered economy, your company must provide the personalized experiences that customers expect. […]
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Customer Interaction

How To Improve Communication With Your Customers

Four strategies can be used to enhance customer communication. Use these strategies to improve your relationships with your customers. 1. React to dissatisfied clients. Although you might be tempted to disregard insulting remarks or negative reviews, doing so only hurts your reputation. Instead of avoiding the issue, take a sincere interest in it and an […]
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Three Customer Experience Elements You Should Understand

Three Customer Experience Elements You Should Understand

The concept of the customer experience is now heavily stressed by teams that interact with customers, and for good reason. The customer experience is always at the forefront of everything a business does for them, regardless of what it offers its customers in terms of goods and services or simple, routine interactions. Although many businesses […]
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How to Develop Customer Loyalty and What It Is

How to Develop Customer Loyalty and What It Is

One of the biggest challenges of running a business is attracting clients. Even more challenging can be developing a customer’s loyalty. Great customer service is a good place to start, but today’s savvy customers need more to keep coming back to your store. Customer Loyalty: What Is It? What exactly is customer loyalty? It results […]
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What Does Customer-Centricity Even Mean?

What Does Customer-Centricity Even Mean?

Many companies, like people, like to believe that by claiming to have certain characteristics, those characteristics are automatically present in them. Consider the concept of customer-centricity. Does it really matter if a company claims to be customer-centric and to always put the needs of its clients first? Not really, no. Customer Focus Is Not Transactional […]
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Customer Centered

Why Your Company Isn’t Customer-Centered?

If you’ve heard that your company needs to be customer-centric, raise your hand. Now raise your hand if your company values its clients. If you didn’t raise your hand at all, you had better find out right away why your B2B business needs to be customer-centric. This is true regardless of the fact that you […]
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Customer Expectations

5 Strategies For Managing Customer Expectations

Customers can anticipate anything, from the typical to the seemingly unattainable. But whether a client requests a trip to the moon or just a straightforward reporting tool, your company must be able to deliver on their expectations, at least in part, or face negative repercussions. Five customer service strategies to follow 1. Openly discuss solutions […]
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Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

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