2023 - Page 12 of 13 - Cegura Technologies

19 Jan 23

Top 10 Metrics for Customer Onboarding to Focus on in 2023

Analyzing the appropriate customer onboarding metrics within a customer success platform is necessary to measure the effectiveness and efficiency of your customers’ onboarding process, which can be difficult. Let’s now discuss onboarding metrics. 1. Time to Value(TTV) The amount of time it takes for a customer to realize and experience the value they anticipated from […]

17 Jan 23

The Effects Of Good Customer Service

Giving honest, excellent customer service seems like a low bar to overcome. Putting the customer first is really the only thing a good customer service platform needs to do. It appears to be a straightforward grade-school high jump competition from the outside. Customer retention is increased by good service. If a company commits fully, one […]

16 Jan 23

How Technology Can Improve Customer Support Humanization

The environment for marketing today has undergone significant change. Customers frequently need assistance and anticipate positive interactions with the business. As a result, cutting-edge companies are concentrating on using technology to humanize their brands and create service models that can withstand this dynamic business environment. Thanks to technology, customer service representatives can now concentrate on […]

13 Jan 23

How To Win Customer Confidence For Your Brand

Building trust with customers and gaining their confidence is thought to be critical for any new business. Why will customers switch to a new brand? This is the most crucial question. 1. Provide excellent customer service Earning the customer’s trust begins with providing excellent service. Treat them as you would like to be treated if […]

12 Jan 23

Create A Strong Customer Engagement Strategy

We all want to think that our relationships with our clients are solid. But the truth is that our value to them depends entirely on what we can do for their companies. Customers-focused economies have been made possible by business digitization, and people now switch between services until they find one that works for them. […]

11 Jan 23

How to Reduce Customer Churn Rate: 4 Solid Strategies

If you want to keep your customers, you need to understand how to reduce customer churn. Of course, some churn is unavoidable — no matter how hard you work to please your customers. What is the rate of customer churn? The rate at which customers stop doing business with a company or brand is referred […]

10 Jan 23

How Data-Driven Customer Engagement Delivers Value To Each Customer

Your customer service teams are optimized for maximum productivity and effectiveness through data-driven customer engagement. The following advantages come with implementing data-driven, goal-based engagement software as a way to proactively meet the special needs of your clients: 1. Effective Client Communication at All Levels While having a dedicated customer service professional and regular one-on-one communication […]

09 Jan 23

Why Is Customer Retention Important?

The cost of losing a single customer is seven times the cost of converting them. It is critical not to allow this to occur by implementing an effective customer retention strategy to improve customer retention. Customer retention is critical to increasing your company’s profitability. What Exactly Is Customer Retention? You must learn about customer retention […]

07 Jan 23

Why Business Needs To Focus So Much On Cybersecurity

For a company to grow, having a strong cybersecurity presence is crucial, but not all businesses know how to do this. You need to be aware of a number of risks, including privileged access management, third-party risk, and social engineering. 1. Privileged Access Management A key element of a layered security strategy is managing privileged […]

06 Jan 23

3 Key Customer Service Channels That Improve Customer Experience

Digital customer service channels assist service teams in meeting customers’ expectations for quick and flexible assistance. The presence of FAQ pages, chatbots, mobile, and web chat also aided in reducing call volumes. Customer service is now entirely digital, all of the time. Consider the following digital customer service channels for your company. 1. The mobile […]

Year: 2023