2023 - Page 13 of 13 - Cegura Technologies

04 Jan 23

How Customer Service Is The New Marketing

Many businesses make the mistake of focusing solely on customer acquisition while ignoring the importance of keeping existing customers satisfied. 3 Ways Customer Service Can Help Your Marketing 1. Give Your Customer Service Team More Power A customer service team must feel empowered in order to easily contribute value to the organization and contribute to […]

Customers now find it simpler to switch to a competitor if one business is not completely meeting their needs thanks to the customer-centered economy. Customer expectations have increased as a result, and businesses must now go above and beyond by offering personalized services. Customers will easily find another business if you don't live up to these expectations. The following are the most common kinds of customer engagement strategies: Express your gratitude Send an email or make a call to thank each new customer while the transaction is still fresh in their minds. Another wonderful way to express your gratitude is with a handwritten thank you card. Provide Value as Soon as Possible But being grateful isn't enough; you also need to prove your worth as soon as you can. In order to assist your customer in achieving their goals with your product, make sure you comprehend what their goals are. Engage clients frequently You want to consistently and helpfully participate in your customers' daily activities. By doing this, you can rely on customers to remember you. Personalized messages, such as holiday greetings or congrats on accomplishing a particular professional objective, can also have a significant impact. Take a Proactive Approach Instead of waiting for the customer to contact you, keep track of their progress so that you can react quickly if something goes wrong. Use a customer success platform to implement the most efficient customer engagement strategies right away. To learn more call Cegura Technologies today!

04 Jan 23

Understanding The Various Customer Engagement Models

Customers now find it simpler to switch to a competitor if one business is not completely meeting their needs thanks to the customer-centered economy. Customer expectations have increased as a result, and businesses must now go above and beyond by offering personalized services. Customers will easily find another business if you don’t live up to […]

02 Jan 23

What is an Impersonation Attack?

An impersonation attack is a type of targeted phishing attack in which a malicious actor poses as someone else or other entities in order to steal sensitive data from unsuspecting employees via social engineering techniques. The Most Common Impersonation Attacks 1. Email Impersonation Attacks Email impersonation attacks frequently include malicious links or images that can […]

Year: 2023

How Customer Service Is The New Marketing

Understanding The Various Customer Engagement Models

What is an Impersonation Attack?

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