Using the services of an outsourcing company will give you a few options for your new team structure. You can choose what is best for your organization based on the type of services you require from your BPO Services in Dubai and the geographical areas in which they operate. Now that you’ve decided to outsource, the next step is to determine what kind of team you’ll need to keep your operation running smoothly.
Shared Service Group
A shared team model, also known as a project-based team/model or a team expansion model, is one in which the resources assigned to your company’s tasks also handle similar work functions for other businesses. Being the leading provider of BPO Chat Support Services Dubai, we offer cost-effective online customer support chat services.
Dedicated Team Model
Dedicated teams provide personnel who are solely dedicated to performing tasks for your company’s operations, mirroring your internal workforce; they are hired and managed by a third party. Dedicated teams are trained specifically to provide services specific to your genre and serve as an extension of your in-house teams.
Hybrid Team Model
The Blended model, also known as the Hybrid Team, combines the features of the two. The majority of your team is dedicated here, with shared members circulating to provide support as needed. This type of team provides scalability as well as after-hours support.
Each team model has characteristics that may make it the best choice for you, depending on the type of business you run. One may consider the advantages and disadvantages of dedicated team models versus shared team models, but the former is the best option for any organization with a consistent volume because it allows for a high degree of personalization across all factors involved. Contact Cegura Technologies to learn more about which team you should choose.
