admin, Author at Cegura Technologies

23 Jan 23

What Does Customer-Centricity Even Mean?

Many companies, like people, like to believe that by claiming to have certain characteristics, those characteristics are automatically present in them. Consider the concept of customer-centricity. Does it really matter if a company claims to be customer-centric and to always put the needs of its clients first? Not really, no. Customer Focus Is Not Transactional […]

21 Jan 23

Why Your Company Isn’t Customer-Centered?

If you’ve heard that your company needs to be customer-centric, raise your hand. Now raise your hand if your company values its clients. If you didn’t raise your hand at all, you had better find out right away why your B2B business needs to be customer-centric. This is true regardless of the fact that you […]

20 Jan 23

5 Strategies For Managing Customer Expectations

Customers can anticipate anything, from the typical to the seemingly unattainable. But whether a client requests a trip to the moon or just a straightforward reporting tool, your company must be able to deliver on their expectations, at least in part, or face negative repercussions. Five customer service strategies to follow 1. Openly discuss solutions […]

19 Jan 23

Top 10 Metrics for Customer Onboarding to Focus on in 2023

Analyzing the appropriate customer onboarding metrics within a customer success platform is necessary to measure the effectiveness and efficiency of your customers’ onboarding process, which can be difficult. Let’s now discuss onboarding metrics. 1. Time to Value(TTV) The amount of time it takes for a customer to realize and experience the value they anticipated from […]

17 Jan 23

The Effects Of Good Customer Service

Giving honest, excellent customer service seems like a low bar to overcome. Putting the customer first is really the only thing a good customer service platform needs to do. It appears to be a straightforward grade-school high jump competition from the outside. Customer retention is increased by good service. If a company commits fully, one […]

16 Jan 23

How Technology Can Improve Customer Support Humanization

The environment for marketing today has undergone significant change. Customers frequently need assistance and anticipate positive interactions with the business. As a result, cutting-edge companies are concentrating on using technology to humanize their brands and create service models that can withstand this dynamic business environment. Thanks to technology, customer service representatives can now concentrate on […]

13 Jan 23

How To Win Customer Confidence For Your Brand

Building trust with customers and gaining their confidence is thought to be critical for any new business. Why will customers switch to a new brand? This is the most crucial question. 1. Provide excellent customer service Earning the customer’s trust begins with providing excellent service. Treat them as you would like to be treated if […]

12 Jan 23

Create A Strong Customer Engagement Strategy

We all want to think that our relationships with our clients are solid. But the truth is that our value to them depends entirely on what we can do for their companies. Customers-focused economies have been made possible by business digitization, and people now switch between services until they find one that works for them. […]

11 Jan 23

How to Reduce Customer Churn Rate: 4 Solid Strategies

If you want to keep your customers, you need to understand how to reduce customer churn. Of course, some churn is unavoidable — no matter how hard you work to please your customers. What is the rate of customer churn? The rate at which customers stop doing business with a company or brand is referred […]

10 Jan 23

How Data-Driven Customer Engagement Delivers Value To Each Customer

Your customer service teams are optimized for maximum productivity and effectiveness through data-driven customer engagement. The following advantages come with implementing data-driven, goal-based engagement software as a way to proactively meet the special needs of your clients: 1. Effective Client Communication at All Levels While having a dedicated customer service professional and regular one-on-one communication […]

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