admin, Author at Cegura Technologies

09 Jan 23

Why Is Customer Retention Important?

The cost of losing a single customer is seven times the cost of converting them. It is critical not to allow this to occur by implementing an effective customer retention strategy to improve customer retention. Customer retention is critical to increasing your company’s profitability. What Exactly Is Customer Retention? You must learn about customer retention […]

07 Jan 23

Why Business Needs To Focus So Much On Cybersecurity

For a company to grow, having a strong cybersecurity presence is crucial, but not all businesses know how to do this. You need to be aware of a number of risks, including privileged access management, third-party risk, and social engineering. 1. Privileged Access Management A key element of a layered security strategy is managing privileged […]

06 Jan 23

3 Key Customer Service Channels That Improve Customer Experience

Digital customer service channels assist service teams in meeting customers’ expectations for quick and flexible assistance. The presence of FAQ pages, chatbots, mobile, and web chat also aided in reducing call volumes. Customer service is now entirely digital, all of the time. Consider the following digital customer service channels for your company. 1. The mobile […]

04 Jan 23

How Customer Service Is The New Marketing

Many businesses make the mistake of focusing solely on customer acquisition while ignoring the importance of keeping existing customers satisfied. 3 Ways Customer Service Can Help Your Marketing 1. Give Your Customer Service Team More Power A customer service team must feel empowered in order to easily contribute value to the organization and contribute to […]

Customers now find it simpler to switch to a competitor if one business is not completely meeting their needs thanks to the customer-centered economy. Customer expectations have increased as a result, and businesses must now go above and beyond by offering personalized services. Customers will easily find another business if you don't live up to these expectations. The following are the most common kinds of customer engagement strategies: Express your gratitude Send an email or make a call to thank each new customer while the transaction is still fresh in their minds. Another wonderful way to express your gratitude is with a handwritten thank you card. Provide Value as Soon as Possible But being grateful isn't enough; you also need to prove your worth as soon as you can. In order to assist your customer in achieving their goals with your product, make sure you comprehend what their goals are. Engage clients frequently You want to consistently and helpfully participate in your customers' daily activities. By doing this, you can rely on customers to remember you. Personalized messages, such as holiday greetings or congrats on accomplishing a particular professional objective, can also have a significant impact. Take a Proactive Approach Instead of waiting for the customer to contact you, keep track of their progress so that you can react quickly if something goes wrong. Use a customer success platform to implement the most efficient customer engagement strategies right away. To learn more call Cegura Technologies today!

04 Jan 23

Understanding The Various Customer Engagement Models

Customers now find it simpler to switch to a competitor if one business is not completely meeting their needs thanks to the customer-centered economy. Customer expectations have increased as a result, and businesses must now go above and beyond by offering personalized services. Customers will easily find another business if you don’t live up to […]

02 Jan 23

What is an Impersonation Attack?

An impersonation attack is a type of targeted phishing attack in which a malicious actor poses as someone else or other entities in order to steal sensitive data from unsuspecting employees via social engineering techniques. The Most Common Impersonation Attacks 1. Email Impersonation Attacks Email impersonation attacks frequently include malicious links or images that can […]

31 Dec 22

How to Detect, Prevent, and Remain Safe from Impersonation Attacks

An impersonation attack is a type of targeted phishing attack in which a malicious actor poses as someone else or other entities in order to steal sensitive data from unsuspecting employees via social engineering techniques. Hackers try to dupe victims into transferring money, disclosing sensitive information, or providing business login credentials in order to launch […]

30 Dec 22

Top 4 Customer Retention Metrics

It’s like working with a leaky bucket when a product has poor customer retention. Sustainable growth and revenue become much more difficult to achieve if existing customers do not return to your product. Here are four key customer retention metrics that you’ll want to see trending upward in your product analytics. Rate of customer retention […]

28 Dec 22

Why A Business Needs To Outsource Its Customer Services?

What if customer service isn’t one of your primary responsibilities? Certainly, you may lack the expertise, resources, and finances to provide excellent customer service. Outsourcing customer service is a great way for a growing number of businesses to cut operational costs. Advantages of Customer Service Outsourcing #1: Save money and resources Many business owners likely […]

26 Dec 22

Why Is It Crucial To Measure Customer Service KPIs And Metrics?

Customer support metrics and KPIs are useful because they reveal how businesses interact with their customers behind the scenes. You may believe that the service being provided is the best of the best, but your customers may have a different opinion. 70% of customers prefer companies that provide excellent customer service.” When you implement customer […]

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