admin, Author at Cegura Technologies

23 Dec 22

What Are The Different Categories Of Cybersecurity?

Businesses require cybersecurity to protect themselves from hordes of opportunistic hackers and thieves looking to steal data, sabotage systems, and extort money. If they successfully breach an enterprise system, the payoff can be substantial. Various Types of Cybersecurity 1. Network Security The use of devices, processes, and technologies to secure corporate networks is known as […]

21 Dec 22

What is Omnichannel Customer Service? Why it matters?

With the advancement of Artificial Intelligence (AI) and Machine Learning bots, customer communication has evolved. To provide a great support experience, there has been a shift from traditional channels to an omnichannel customer service strategy. What is the definition of Omnichannel Customer Service? Omni-channel customer service is a synchronized operating model in which all communication […]

19 Dec 22

What is the significance of experience data in improving customer service?

Providing excellent customer service is more important than ever today. Customers will do much more than just stay if they are treated well. Those who feel appreciated will pay more for the chance to do business with you. How to Use Experience Data to Improve Customer Service 1. Keep track of relevant metrics and compare […]

12 Dec 22

Protect your organization from cyber attacks

Since cybersecurity has been making headlines in the media, online, on social media, in IT forums, and elsewhere, you’ve probably heard of it. Here are some arguments in favor of the necessity of data and cyber security: 1. Various Forms Of Cyberattacks Everyone is susceptible to cyberattacks at any time. These kinds of attacks include […]

10 Dec 22

Prevent your confidential data from being leaked

Preventing situations that might result in data breaches is the key to reversing the alarming upward trend in data breaches. It is necessary to locate and fix data leaks in advance of cybercriminals becoming aware of them. Top 3 3ways to keep your data safe 1. Choose important information Businesses must first and foremost learn […]

09 Dec 22

Three Ways Technology Will Impact Customer Experience

In the past ten years, customer relationship management has benefited greatly from technological development. has significantly altered consumer behavior by offering a wide range of devices, communication channels, and platforms to consumers. Let’s concentrate only on the components that will help companies deliver a consistent customer experience across channels and, as a result, foster innovation […]

08 Dec 22

The Three-Pillar Strategy For Cyber Security

Over the past year, the business digital transformation has accelerated at a never-before-seen rate. As a result, digital transformation is no longer a way to stand out or be innovative; it is now a necessity for survival. Three things to think about when addressing the cybersecurity challenges of today: 1) Identify potential business risks: Cybersecurity […]

07 Dec 22

Denial-of-service (DDoS) attacks: what are they?

Have you ever attempted to purchase a popular product online, such as tickets to a big game, only to be met with a blank screen stating that the DNS Server was unresponsive? Then a distributed denial-of-service attack, or DDoS for short, has probably already occurred. A DDoS attack is a type of cyberattack in which […]

05 Dec 22

Strengthen Customer Experience using AI

Cutting through the hype surrounding artificial intelligence (AI), the most successful companies are now investing in cutting-edge technology to support their efforts to improve customer experience. Artificial intelligence can be applied at any stage of the customer journey to deliver a smart, practical, and informed customer experience. AI’s Role in Enhanced Customer Experience Customer experience […]

02 Dec 22

The Secret To Driving Customer Loyalty Is Proactive Customer Care

New data consistently demonstrates how crucial it is to give your customers a positive experience. You will ultimately lose money if you don’t give your customers satisfactory service. However, simply providing your customers with a positive experience is insufficient. Smart, contemporary businesses prevent customer problems by offering proactive, rather than reactive, customer care that increases […]

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