admin, Author at Cegura Technologies

12 Nov 22

What Is Net Promoter Score and Why Do You Need It?

Customer satisfaction as measured by Net Promoter Score There are numerous customer service metrics available that can improve your support quality and overall business bottom line. A lot. If you’ve never played the numbers game before, it can be intimidating. Where do you begin? One metric in particular can give you a clear picture of […]

08 Nov 22

How to provide great customer service?

Customer service is quickly becoming a core value for businesses and has never been more critical. Customer service can make or break a business, particularly in terms of attracting and retaining customers. To provide excellent customer service, it is critical to have a customer service leader who can both empower employees to provide the best […]

07 Nov 22

What are The Three Stages Of a Phishing Attack?

The most dangerous type of phishing is spear phishing. Unlike generic, template-based attacks, spear phishing involves gathering information about the target in order to tailor the phishing message to increase its likelihood of success. A spear-phishing attack begins with the cybercriminal gathering information about the target, then using that information to establish a connection, and […]

04 Nov 22

Data backups: what are they and why are they important?

For a business in Dubai, losing crucial data can be disastrous. What are the benefits and drawbacks of storing your data on cloud servers as opposed to on-premise servers, how can you ensure that the data in your organization is secure, and how should you set up a reliable backup strategy? Have you ever completely […]

02 Nov 22

How to Increase Customer Trust

What if we told you that if your brand lacked this one element, 81% of customers would never buy from you? That is the case with customer trust, which is one of the most important factors in business. However, establishing trust from scratch is difficult. A well-placed advertisement will not solve the problem. It will […]

31 Oct 22

How to combat SMS phishing attacks?

Smishing is a type of phishing in which attackers use the SMS service to trick you into thinking they are someone they are not. Because SMS messaging authentication is only accepted on phone numbers, there is a large opportunity for attackers to exploit. In addition, you can message anyone you want if you have their […]

31 Oct 22

What are the top three phishing techniques?

Phishing can happen to anyone. Yes, even you, despite how tech-savvy you may believe yourself to be! Continue reading to discover the current top three criminal phishing techniques. Cybercriminals use phishing as a technique to try to steal (sensitive) information from you. This is accomplished by sending you a false message, frequently via email. Intruders […]

30 Oct 22

Ransomware: What is it?

Surprisingly, many people don’t know how to recognize phishing emails, which are frequently used in ransomware attacks. Continue reading to find out how to defend yourself from ransomware. A form of malicious software known as ransomware threatens to publish or encrypt the victim’s data unless the victim makes a payment, which is frequently made in […]

28 Oct 22

Why experience data is key to better customer service

Today, providing excellent customer service is more crucial than ever. Customers will do much more than just stay, though, if you treat them well. The ones who feel appreciated will actually pay more for the opportunity to do business with you. Experience data: What is it? The beliefs, feelings, and thoughts of customers are represented […]

26 Oct 22

Why Phishing Is the Most Common Attack Technique

Links that are malicious will take you to a website that frequently steals credit card numbers or login information. Phishing email attachments may contain malware that, if opened, allows the attacker to carry out malicious actions on the victim’s computer. Phishing is a common choice for online criminals because it requires little skill to launch. […]

admin