admin, Author at Cegura Technologies

12 Sep 22

What is First Call Resolution and why it is important?

Have you ever called a company’s customer service and they couldn’t solve your problem or provide a proper solution on the first call? This is an example of a company that fails to meet customer expectations during first-call resolution. Most businesses cannot afford to under-deliver customer solutions during the first call resolution because it is […]

09 Sep 22

Top 3 Ways To Prevent Phishing Attacks in Your Business

Phishing is a type of cyber attack that involves contacting an employee or company in order to obtain personal information. It is frequently disguised as an official email or text message from a legitimate source. While email is the most commonly used method, it can also be done over the phone (via vishing) or via […]

07 Sep 22

How to Choose the Best BPO Partner for Your Company

Is your business growing, necessitating scaling up more frequently? There are numerous benefits to contracting with a business process outsourcing (BPO) company for some tasks. By working together with a Business Process Outsourcing in Dubai, you might be able to drastically reduce the workload for your business and achieve new heights while saving time and […]

05 Sep 22

How to Improve Back-Office Operations?

The COVID-19 pandemic has compelled everyone, including multimillion-dollar companies, to reevaluate their back-office business strategies, it is safe to say. Companies with a long history of success in the customer service sector have all been affected by the pandemic’s seismic acceleration of digital adoption. Customers demand personalized services and experiences at all times and in […]

01 Sep 22

What benefits do diverse workforces bring to the customer experience sector?

The time when emphasizing the customer experience was sufficient is long gone. Curating a skilled workforce with a focus on both customer experience and inclusion is imperative in this fiercely competitive industry. Want to Outsource Customer Acquisition Services Dubai? Contact Cegura Technologies. Presenting cutting-edge client solutions Everyone is aware that knowledge and wisdom come with […]

31 Aug 22

Why is experience data important for improving customer service?

Quality customer service is more important than ever today. Customers, on the other hand, will do much more than stay if you treat them well. Customers who feel valued are willing to spend more for the opportunity to do business with you. What exactly is experienced data? Customers’ beliefs, emotions, and thoughts are represented by […]

29 Aug 22

Why is data security critical to the success of any business today?

The art of protecting digital information from theft, tampering, and unauthorized access is known as data security. It is a broad concept that encompasses all aspects of information security, from the physical security of hardware and storage devices to administrative and access controls, as well as the logical security of software applications. It also includes […]

26 Aug 22

How to Identify and Serve Your Most Valuable Customers

Customer segmentation is the process of categorizing your customers in order to understand how different groups of buyers relate to your company. Segmentation can reveal a lot about your customers, including which ones contribute the most to the bottom line of your business. Need assistance identifying the 20% of your customers who spend 80% of […]

23 Aug 22

What is a ransomware attack and how to protect your company against it?

Ransomware attacks are becoming more common. If you are unfamiliar with this type of virus, it is time to educate yourself in order to protect your data. First and foremost, what exactly is ransomware? Ransomware is a malicious virus that encrypts files and paralyzes digital systems. The threat actor then demands a ransom in order […]

19 Aug 22

How to Improve Your Business’ Cloud Security

On a daily basis, cloud security threats to your business become more complex, sophisticated, and difficult to detect. Here are four steps you can take to strengthen your organization’s cloud security. Authorization Ensuring that your employees only have access to the data they need to perform their job functions can help your company reduce risk […]

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