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Customer Communication BPO Services in Dubai

28 Jul 22

How Can The Customer Experience Be Improved?

Customers become frustrated for a variety of reasons when businesses fail to communicate effectively, according to recent research on customer engagement. When a customer receives a message update but is unable to respond right away, when they are unable to switch between communication channels during a conversation, and—this is a customer annoyance that never goes […]

27 Jul 22

Why Does Your Business Require 24×7 Customer Service?

For businesses to keep up with shifting customer expectations, they must constantly innovate. Every customer anticipates exceptional service. If a company does not have a strong customer-centric culture where prompt issue resolution is the norm, it is susceptible to the wrath of irate customers. We offer Sales & Customer Acquisition Services in Dubai. There are […]

26 Jul 22

Does your CX Strategy include Employee Performance?

Building a beautiful home but neglecting to invest in the interior’s plumbing, heating, or electricity is analogous to investing in the customer experience while ignoring one’s employees. In order to consistently deliver a superior customer experience, the right support must be given to both customers and employees. We offer Sales & Customer Acquisition Services in […]

25 Jul 22

How AI Can Boost Employee Satisfaction?

Employee satisfaction is just as important to a company as a paycheck is to an employee, but just because something is necessary does not automatically make it simple. Organizations are currently exhibiting two distinct trends: first, they are engaged in an arms race with artificial intelligence (AI), searching for ways to effectively leverage the technology; […]

21 Jul 22

Five Ways to Improve the Customer Experience

The impressions your customers have of your brand are known as the customer experience (CX). They are determined by their individual and collective interactions and experiences with your business during the purchasing process. Focus on enhancing the customer experience if you are concerned about losing customers. This is how: 1. Request and consider customer feedback […]

18 Jul 22

Why is measuring the customer satisfaction score important?

It is crucial to regularly assess scores and measure customer satisfaction as we live in an agile world. Despite some drawbacks, it can be used to forecast sales and create marketing strategies. Increase repeat purchases According to a recent study, even one satisfying and positive customer service interaction can increase repeat business by 86 percent. […]

15 Jul 22

Why Is Customer Service Vital To The Business’s Development?

Customer service is frequently at the heart of a company that seeks to provide excellent support that makes the customer feel valued and respected. Offering exceptional support may require additional resources, time, and money, but when done right, it will enable you to stand out from the competition, maintain a positive reputation with potential customers, […]

Outsource Customer Acquisition Services in Dubai

12 Jul 22

4 Reasons to create CSAT surveys

A one-question survey is used to determine a customer satisfaction score (CSAT score), which measures the degree of customer satisfaction. Users are asked to rate how they felt about the brand’s goods and services. Customers answer on a scale of “extremely dissatisfied” to “extremely satisfied.” The score can be used by businesses to gauge customer […]

11 Jul 22

How customer satisfaction increases business revenue

A business or organization’s success is influenced by a variety of internal and external factors (or failure). However, the most crucial element that significantly contributes to a business’s success is happy customers. It is crucial to give this aspect extra consideration and to keep working to make it better. Partner with the leading Customer Acquisition […]

08 Jul 22

3 Reasons Why You Need to Survey Customers

CEOs and CFOs often struggle with leaving out money on the table. Customers have a wide range of options due to increased access to and competition among online retailers when making purchases. Continue reading to learn how Cegura Technologies, a survey bpo company in Dubai, can be of assistance. What are the top 3 reasons […]

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