admin, Author at Cegura Technologies

30 May 22

Cyber Threats Haunting IoT Devices in 2022

With new technological advancements being revealed on a daily basis, the supply and demand for IoT devices have grown significantly. With IoT devices taking over our daily lives, cybercriminals are far too ambitious to pass up the opportunity. Major Cyber Threats to IoT in 2022 There are numerous cyber risks that plague the world of […]

28 May 22

How Employee Engagement Improves Customer Service

Because of technological advancements that allow for more personalized, relevant, and predictive service, brands are constantly raising the bar on what constitutes a great customer experience (CX). So, while your customers will always compare your products and services to those in similar industries, they are now also comparing their overall experience with your brand to […]

27 May 22

Significance of Follow-Up in Customer Service

It’s more than just making a sale when it comes to customer service. It includes everything that adds value to customers and goes beyond the transaction. As a result, the value of follow-up in customer service is unparalleled, as it focuses on developing long-term relationships and converting prospects into loyal customers. A follow-up encounter in […]

26 May 22

What’s the Difference Between Business Continuity and Data Backup?

Consider the impact of a ransomware attack or a natural disaster on your company. Could your company withstand a few days of downtime? What about the financial consequences of losing confidential information? The truth is that your business will be digitally compromised not if, but when. Businesses must understand the differences between traditional backup software […]

24 May 22

Using Artificial Intelligence and IoT to improve customer satisfaction

The terms Internet of Things (IoT) and Artificial Intelligence (AI) are becoming increasingly popular in our daily lives. Both have a lot of potential for helping businesses improve customer engagement and satisfaction. However, how well a company can use it is still determined by how intelligently the data is processed and used. Here are some […]

23 May 22

What is Ransomware & How to Sustain it?

Ransomware attacks have taken up a lot of media attention in recent years. This should come as no surprise given how common, complex, and costly these attacks have become for businesses worldwide. What Exactly Is A Ransomware Attack? Simply put, a ransomware attack occurs when malicious software takes control of your system and denies you […]

20 May 22

Incredible Increase In The Growth Rate Of Cyber Security!

Over the last few years, cybercrime has been on the rise all over the world. To meet the rising demand for cybercrime protection, the cyber security market has grown quite impressively. The cyber security industry’s growth rate has never been higher! Key Factors Influencing the Cyber Security Industry’s Growth Rate While there is no doubt […]

20 May 22

Tips for Data Security in Your Organization

Data breaches can have huge financial consequences, and it’s estimated that 60% of small businesses fail within a few months of being attacked. Here are some of the important data security tips to keep your company’s data safe and secure. 1. Only connect data that is absolutely necessary. Big data can be extremely useful for […]

18 May 22

The Importance of Customer Service in Increasing Loyalty and Retention

Customer service is critical in the world of e-commerce and business. We will discuss why providing excellent customer service is one of the most effective customer retention strategies for any business in this blog. What Is the Importance of Customer Service? Excellent customer service can increase customer retention and repeat business. According to one study, […]

16 May 22

Automation: Humanizing The Digital Customer Experience

Automation, in its most basic form, is a technology that eliminates the need for humans to perform tedious, repetitive tasks. Automation should assist employees and customers in getting more done by saving time. Improve the Customer Experience While Making Money Businesses are increasingly implementing chatbots or interactive voice response (IVR) – the computerized voice that […]

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