Cegura, Author at Cegura Technologies

10 Nov 21

What Makes Up Employee Satisfaction?

Employee satisfaction refers to the level of happiness that employees feel. Employee satisfaction is an important factor in business because it is directly related to employee productivity. Employees who are satisfied with their jobs are more productive than those who are dissatisfied. Companies must understand what factors influence employee satisfaction and take the necessary steps […]

08 Nov 21

Importance of Cybersecurity for your Business

The world is relying on technology more than ever before. Nonetheless, despite the positive impact of technology on human existence, cyber-attacks are now a threat to both individuals and businesses. Importance of Cybersecurity Again, cybersecurity is becoming increasingly important as time passes. Unfortunately, there is no sign that this trend will abate. Protecting our data […]

06 Nov 21

Six Ways Artificial Intelligence Can Improve Your Customer Experience (CX)

Businesses today understand the importance of a positive customer experience to their success. The great potential of AI stems from its ability to analyze and process massive amounts of data from various sources, including human behaviors and emotions, thereby assisting in the creation of more meaningful CX. Six Ways How AI Enhances Customer Experience 1. […]

04 Nov 21

Malware: Bad for business and the environment

Organizations around the world are implementing their own ambitious sustainability goals as we collectively work to achieve the targets outlined in the 2030 climate and energy framework. While some have proudly carried the sustainability baton for many years, others are quickly catching up in the relay. This acceleration coincides with a digital revolution, which frequently […]

03 Nov 21

The Importance of 24 Hour Customer Service for Your Business

Businesses must stay alert in order to understand changing customer expectations. Every customer expects an exceptional level of service. A business is vulnerable to the wrath of angry customers if it lacks a strong customer-centric culture in which instant resolution of issues is the norm. 4 Proven reasons why businesses need to offer 24×7 customer […]

01 Nov 21

How do Customer Success (CS) and Support (Support) Influence Retention?

In today’s B2B SaaS world, Customer Success (CS) is a relatively new but rapidly evolving function, whereas Customer Support has long been an important part of businesses. Both functions are distinct, but they do overlap at times and contribute to customer retention. The following pointers and tricks will assist you in developing strategies to increase […]

29 Oct 21

Four Quick Ways to Improve Every Customer Interaction

Customers have high expectations, and if your company fails to meet them, they will go to your competitors. If that sounds harsh, it is because it is. You already know that the customer experience does not end with a sale; it is an ongoing work in progress that businesses should strive to improve and iterate […]

28 Oct 21

How Outsourcing Live Chat Support Can Increase Customer Loyalty?

Before the pandemic, the eCommerce industry was already evolving. However, since the pandemic, the sector has had to expand significantly. Among the various changes and adaptations of methods, one of the most important developments in the outsourcing of live chat support. The advantages of outsourced live chat support If you are considering doing the same, […]

27 Oct 21

How Employee Engagement Is Your Key to Bottom Line Profitability?

The impact of employee engagement on a company’s bottom line is measurable and very real. Academics and industry professionals have been debating the benefits of positive corporate culture for more than a decade. There is now a plethora of evidence demonstrating that engaging your workforce does more than improving attentiveness and satisfaction—it improves organizational performance. […]

26 Oct 21

DDoS Attacks: Everything You Need to Know

Have you ever tried to buy tickets to a big game on a website, or some hot new tech that everyone’s been waiting for online, only to be greeted with a white screen stating that the DNS Server did not respond? Then you’ve probably encountered a distributed denial-of-service attack or DDoS for short. What Is […]

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