Cegura, Author at Cegura Technologies

11 Oct 21

The Five steps to Customer Experience Transformation

Many organizations strive for improved customer experience (CX), which leads to increased customer satisfaction, loyalty, and advocacy. Understanding customers is the first step toward providing a good customer experience, and artificial intelligence (AI) can assist in this process. The five-step methodology for using AI to gain a faster, real-time understanding of customers is outlined below. […]

08 Oct 21

Artificial Intelligence: How is the Future of Cybersecurity?

Four Best Practices for Maintaining Employee Satisfaction The traditional approach to thwarting cyber attacks has been to focus on the perimeter in order to repel intruders. However, the perimeter has become a sieve over time. Today’s hackers can easily break through or work around it. According to a new study, the cost of cybercrime is […]

07 Oct 21

Is Your Cx Strategy Wired for Success?

Transforming your customer experience can add a lot of value, but only if it’s done in a way that leads to specific business goals. According to Gartner, 89 percent of businesses will soon compete primarily on customer experience (Cx), which means that companies that prioritize Cx are more likely to stand out from the crowd […]

06 Oct 21

AI’s Vital Role in Enhancing Customer Experience

Previously, companies would focus solely on lowering costs or increasing the quality of their products to oust competitors; however, the landscape today is very different. Companies nowadays compete on the basis of their customer experience. Of course, providing excellent customer service is critical in the digital economy, but the companies that thrive use cutting-edge technology […]

05 Oct 21

Four Best Practices for Maintaining Employee Satisfaction

Employee satisfaction refers to an employee’s level of happiness or contentment with his or her job. Employee satisfaction is critical in any business or organization. Employees who are happy and satisfied with the management and work culture are more likely to contribute to the company’s success. Learn the Best Practices for Maintaining High Employee Satisfaction. […]

04 Oct 21

5 Quick Tips for Managing Remote Employees

Most businesses have had months to develop a remote-work experience that will keep employees productive and engaged, but many still regard remote work provisions as temporary. Tips for Managing Remote Employees 1. Keep an eye out for signs of stress in your employees. In order to gain insight into employees’ challenges and concerns, use both […]

October 1, 2021
Cegura
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One of the most common misconceptions about company loyalty and employee retention is that an employee is loyal because he or she has been with the company for a long time and thus promotes the employee brand. This is the first blunder made by most businesses and business professionals. Why Should Corporations Care About Employee […]

30 Sep 21

Top 6 Ways to Build an Effective Customer Experience Strategy

A great customer experience strategy can be of immense use if you really want to get ahead of your competition. A customer experience (or CX) strategy, on the other hand, does not come naturally — it takes conscious effort to discover what resonates with your target audience and to provide them with personalized and efficient […]

27 Sep 21

Why Cybersecurity is Important for Small Businesses

Massive cyberattacks make headlines almost every year. The fact that small businesses are much more vulnerable to cyberattacks is often overlooked. Everyone seems to be talking about cyber security these days. Here are some of the top reasons why you should invest in cyber security to keep your company’s data safe from hackers: Protects your […]

24 Sep 21

Defining Employee Satisfaction and Why it Matters

Employee satisfaction and workforce productivity have a strong relationship. When your employees are happy and engaged at work, they are more likely to be motivated to work hard and produce high-quality results. Dissatisfied employees, on the other hand, tend to do the bare minimum, and highly dissatisfied employees may eventually quit on bad terms. To […]

Cegura

The Five steps to Customer Experience Transformation

Artificial Intelligence: How is the Future of Cybersecurity?

Is Your Cx Strategy Wired for Success?

AI’s Vital Role in Enhancing Customer Experience

Four Best Practices for Maintaining Employee Satisfaction

5 Quick Tips for Managing Remote Employees

4 Reasons Why Corporations Should Care About Employee Loyalty

Top 6 Ways to Build an Effective Customer Experience Strategy

Why Cybersecurity is Important for Small Businesses

Defining Employee Satisfaction and Why it Matters

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