Cegura, Author at Cegura Technologies

22 Aug 21

Why elasticity is the key to exceptional customer service?

Customer service is becoming increasingly unpredictable. Supply chains have been completely disrupted, and consumer behavior has become less predictable. Brands can’t afford to ignore Customer Experience when their reputation and loyalty are on the line (CX). So, how can businesses address the unpredictability of customer service while meeting customers’ needs at every stage of their […]

20 Aug 21

Why does customer experience matter?

Customers remember their interactions with your company based on their customer experience. A positive consumer experience increases revenue and loyalty. The customer has higher expectations, and their voice is also important. A Marketers’ primary focus is on building a strong online reputation and investing in customer experience. We have prepared a list of reasons why […]

16 Aug 21

How to stop our confidential data from being leaked?

A news feed isn’t complete unless it includes stories about data breaches. Every day, prestigious businesses succumb to a pernicious threat that is expected to cost the global economy $10.5 trillion per year by 2025. The key to reversing the alarming upward trend in data breaches is to prevent events that could lead to data […]

13 Aug 21

How to Manage Your Remote Workforce: Choosing the Best Solution for Your Company

COVID-19 has affected the way businesses manage their workforce. People are consciously practicing social distancing and moving into virtual workspaces to ensure that business operations continue uninterrupted. While we all hope that this pandemic passes us by quickly, it is essential to consider that remote working is here to stay. Here are a few tips […]

09 Aug 21

Four Ways AI can Improve Customer Service Experience

If the numbers are any indication, you might think voice assistants and chatbots could be on their way to taking over the world. Nearly a quarter of businesses have increased their spending on artificial intelligence since the pandemic began, and 75% plan to continue or launch new initiatives after the pandemic is over. By 2024, […]

29 Jul 21

Importance of Cyber and Data Security

You’ve probably heard of cybersecurity because it’s been making headlines in the news, on the internet, on social media, in IT forums, and so on. With cyber-attacks increasingly posing a threat to businesses, cybersecurity is becoming increasingly important in the fight against such threats. Here are some reasons which indicate Cyber and Data Security is […]

27 Jul 21

Combining AI with Humans for customer service

The current pandemic has speeded up the need for digital transformation in a variety of industries. Across industries, business leaders are using AI and automation to transform customer service and bridge the gap between customer expectations and service delivery. However, the importance of the human element in customer service cannot be overstated. To make a […]

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