Cegura, Author at Cegura Technologies

20 Mar 22

Tips for Improving the Overall Customer Experience

In business, attitude can be more important than service or product. Approaching conversations with the appropriate perspective for the situation can drastically alter the expectations of all parties involved. By providing a positive outlook on a situation, one person can boost the morale of a room, transforming doubt into hope. When it comes to customer […]

18 Mar 22

Enhancing the Customer and Employee Experience in 2022

It’s been a tumultuous year, with the ongoing COVID-19 pandemic, supply chain disruptions, and the Great Resignation. The old business models are no longer viable, and customers and employees are demanding more. If you haven’t been paying attention to customer experience (CX) and employee experience (EX) in terms of service, you should start now because […]

17 Mar 22

Artificial Intelligence’s Role in Customer Experience

Artificial intelligence (AI) is increasingly becoming a part of the customer experience, from touchscreen checkouts to customer service chatbots. Nearly two-thirds of businesses are now implementing AI in their business processes, with AI expected to power 95 percent of customer interactions by 2025. Despite the widespread belief that “robots are taking over,” astute brands understand […]

16 Mar 22

How does Customer experience monitoring help?

15 Mar 22

How to Improve Your Business’ Cloud Security

Cloud security threats to your business are becoming more complex, sophisticated, and difficult to detect on a daily basis. With 77 percent of cyber-attacks in 2017 involving the use of file-less malware and exploits to compromise data and/or infrastructure, it’s more important than ever to ensure the security of your company’s cloud applications. Here are […]

14 Mar 22

Four Ways AI Can Help with Cost Optimization and Revenue Generation

Increasing revenue with artificial intelligence (AI) necessitates the use of human creativity. As the first wave of AI-based applications (such as data analytics and robotics) gain traction, it’s clear that companies are primarily using the technology to replace people and reduce costs. Although cost-cutting is unavoidable in these difficult times, relying on AI to play […]

11 Mar 22

Data security is everyone’s responsibility

It is estimated that up to 92 percent of malware is delivered to users via email—and given that the majority of businesses will use email to communicate both internally and externally, the list of people who could be affected by malware is endless. Fortunately, the risk of malware and phishing attacks can be kept to […]

10 Mar 22

5 Digital Experiences You Should Adopt Today

Give customers a great experience, and they’ll buy more, be more loyal, and tell their friends about it. That is what every business aspires to. Despite this, many customers appear to be dissatisfied. What factors truly contribute to a positive experience? Convenience and speed. Friendship. Consistency. And human touch—creating genuine connections by making technology feel […]

09 Mar 22

Five Fundamentals for Providing Amazing Customer Experience in the Real Estate Industry, Tips, and Tactics

Customer experience is already a top priority in many industries, transforming interactions between buyers and sellers for a wide range of products and services. In the real estate industry, there has recently been a noticeable shift toward creating excellent customer experiences. Buyer expectations and behavior are changing, and the shift appears to be permanent. The […]

08 Mar 22

Cyberattacks: Why Startups Must Prioritize Cybersecurity

Cyberattacks are nothing new, but until recently, the general consensus in the world of startups and small businesses was that they were only a concern for large, publicly traded companies with a lot of money and valuable data. That attitude is changing. While a cyberattack can cause significant damage to a large corporation, it is […]

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