Cegura, Author at Cegura Technologies

18 Feb 22

What Is a Customer Engagement Model, and Why Is It Important?

Product, sales/outreach, and customer relations are all important aspects of a successful business. They must be considered the pillars on which a business is built. If your company fails in any of these areas, profit generation will suffer a significant drop for obvious reasons. While they can stand on their own, they are inextricably linked. […]

17 Feb 22

How small businesses can fend off cyberattacks?

Every day, cybercriminals become more sophisticated. Cybercriminals use every arrow in their quiver, from ransomware to data theft, to stymie any good business organization, regardless of size. A malicious mind would not consider small businesses to be too small a target to be decimated, even if they believe they are. Small Business Threats: What They […]

16 Feb 22

How to Embrace the Work From Home Culture?

It’s been a long time since we’ve all worked from home. And it appears that working from home is becoming a more permanent option for a few businesses. With a newer variant of Coronavirus wreaking havoc on our daily lives, it’s safe to say that working from home has become the norm. There has been […]

15 Feb 22

How to swat away the cybersecurity threats?

We’re making rapid progress across many frontiers in the fast-paced world of digital technology. However, as technology advances, the scope and complexity of cyber threats grow. Steps to take to protect yourself from cyber-threats include: Employees who work in-house should be trained Employees should be educated and warned against engaging in any potentially dangerous activity. […]

14 Feb 22

Customer Experience and Employee Experience – What is the Connection?

The last twelve to eighteen months have put a spotlight on both employee productivity and employee experience. Changes were accelerated at an exponential rate by a disrupted workforce. Organizations had to quickly reinvent the way employees worked, virtually creating the right technology experiences and, most importantly, maintaining or improving corporate culture to ensure workers felt […]

11 Feb 22

How Data And AI Can Help Understand Customers And Enhance Their Experience?

It’s no surprise that businesses are turning to data and artificial intelligence (AI) to improve customer experience. Organizations must comprehend what their customers are feeling and thinking in order to succeed. Analysts, on the other hand, have traditionally had to put in a lot of effort and time to gain these insights. It’s no surprise, […]

11 Feb 22

Strengthen your Customer Service with the Power of Artificial Intelligence

Artificial Intelligence has loomed large over our heads for a long time. The evolution of AI has been exciting and impactful, from movies to real life. In fact, AI is now such a common feature that we can see it influencing our lives on a daily basis. The acceptance of AI in the business world […]

10 Feb 22

Top Two Tips to Reducing Customer Service Cost

After a sale, a customer’s relationship with a company begins. The state of this relationship is determined by after-sales service, also known as customer service. As a result, it is no myth that world-class customer service comes at a high cost, and every service center is working hard to reduce customer service costs without sacrificing […]

08 Feb 22

Customer Interactions: Best 4 Ways to Improve your Business in 2022

The year is 2022, and in the midst of a global recession, brands cannot afford to lose customers. The Covid-19 pandemic wreaked havoc on businesses all over the world. Businesses, on the other hand, learned how to empathize with and personalize their customers during these trying times, and how to use this to their advantage. […]

07 Feb 22

What are the top CX technology trends to watch in 2022?

Advancing any modern concept or technology takes time and effort. It’s fascinating to see how businesses evolved and transitioned to a completely remote model. All of this was possible due to necessity and timing. And it’s only the beginning of a massive digital journey that will transform CX technology. In fact, the 2022 CX trends […]

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