Cegura, Author at Cegura Technologies

04 Feb 22

The Top Four Ways to Use Live Chat for Exceptional Customer Service

Adopting the latest technologies and software that are known for improving customer experience is the best way to boost your company’s growth. A good customer experience strategy will improve the entire customer journey, which will result in more sales. Among all customer communication channels, live chat is thought to be the most effective at improving […]

04 Feb 22

What role does customer experience play in business?

“A happy and satisfied customer becomes a loyal customer.” In today’s situation, this adage holds true. In today’s competitive market, the customer, not the seller, wields all power. Customers can choose from a variety of options and make purchases on their own with the click of a button. As a result, it’s critical to provide the […]

03 Feb 22

Three Key Trends to Ensure Customer Success in 2022

A company’s most valuable asset is its customer experience. With 2022 looming, one might wonder what else can be done in a competitive environment where everyone is looking for ways to improve customer satisfaction. In recent months, customer objectives have shifted dramatically, and it is our responsibility as a brand to meet them where they […]

01 Feb 22

The Future of Cybersecurity: Five Trends to Keep an Eye on!

Technology advancements are enabling unprecedented levels of connectivity. As a result, businesses can break down network barriers to improve and expand their operations on a global scale. However, the ‘threat scope’ has grown in tandem with the widespread sharing of information across various networks. This is turning into an opportunity for cybercriminals, who are looking […]

01 Feb 22

Top Four Best Methods of Improving Customer Responsiveness in 2022

In today’s market, it’s critical for businesses to stay as accessible and communicative with their customers as possible. Given the growing number of options available to customers, improved customer responsiveness can be a significant differentiator. Above all, the global pandemic has created a sense of urgency, requiring businesses to respond quickly and personalize the experience […]

31 Jan 22

How do Customer Success (CS) and Support Drive Retention?

Customer retention is an incredible and necessary component of any long-term business. Customer success and customer support skills are vastly different from one another. Customer success is increasingly being viewed as the driving force behind every aspect of the client experience and satisfaction that stems from customer interactions. Customer retention will be the best result […]

28 Jan 22

Significance of Cyber Security For Your Business

Cyber security refers to the technologies, processes, and procedures in place to protect against cyber-attacks that are intended to cause harm to a network system or gain unauthorized access to data. The best IT security for your company will provide a comprehensive solution that protects against a wide range of threats. A firewall, anti-virus, anti-spam, […]

27 Jan 22

Three Ways To Increase Employee Productivity In 2022

Employee engagement should be a top priority for businesses as they evaluate their financial ROI and strategize for future growth. Employers invariably focus their efforts on improving employee performance, but what about employee productivity? These ideas may be similar, but they are not the same. Employers who are successful strive for a golden combination of […]

26 Jan 22

Improve Your Brand with Great Customer Experience

The brand and the customer experience are two sides of the same coin. What we mean is that how customers interact with you as a brand throughout their buying journey — from ads to word of mouth, from pre- to after-sales support, from social media engagement to branded events — shapes their perception of you […]

25 Jan 22

Top Ways to Prevent Phishing Attacks in Your Business

Phishing is a type of cyber attack in which an employee or company is contacted in order to obtain personal information. It is frequently disguised as a legitimate source’s official email or text message. While email is the most common method, it can also be done over the phone (known as vishing) or through text […]

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