Cegura, Author at Cegura Technologies

24 Dec 21

The Four New Building Blocks Of Customer Experience Success

Successful brands have one thing in common: they consistently outperform their customers’ expectations. Most businesses are aware of this. They have people working on improving the customer experience (CX). They are receiving CX data. And it’s now a digital-first world for almost every brand. Brands can’t win in the customer experience unless they adapt to […]

22 Dec 21

Achieve Customer Satisfaction With Five Amazing Live Chat Features

In today’s customer-centric world, providing excellent customer service has become the most important aspect of any business. Customers’ expectations are rising, and it is critical to meet those expectations and provide excellent customer service in this competitive world. Customers who do not feel valued or satisfied can easily switch to a competitor. The following are […]

20 Dec 21

5 Data Security Management Fundamentals

Data is a living, dynamic part of any organization. Companies can use it to predict customer behavior, better prepare for and meet industry trends, and increase overall revenue. However, those advantages come with the risk of a data breach. 5 Data Identification and Protection Fundamentals #1: Visibility Data should be accessible to those who require […]

17 Dec 21

How Artificial Intelligence and Automation Are Changing the Customer Experience

A bad customer experience can ruin a company. According to experts, after a bad customer service experience, more than half of customers switched providers. Despite this, customer service representatives are being asked to do more than ever before. The importance of the customer experience (CX) cannot be overstated. Improving the customer experience strengthens the bond […]

16 Dec 21

Creating a Healthy Environment That Motivates Employees

For good reason, workplace culture continues to be a major source of concern for businesses across all industries. A company’s personality and character are both lacking without a culture. The number of beliefs, values, interactions, attitudes, and behaviors that make up your company’s culture determines employee motivation. It goes without saying that a positive work […]

15 Dec 21

How Artificial Intelligence (AI) is Changing Customer Support

Artificial intelligence (AI) is rapidly changing the way businesses interact with their prospects and customers. Artificial intelligence has become a reality that is affecting the world on a daily basis, and one of the most effective ways to use AI is in customer service and support, which uses AI’s fast 24/7 functionality to solve customer […]

14 Dec 21

Monitor Customer Experience With Your Agents

Call data mining, also known anecdotally as capturing the ‘voice’ of the customer, can benefit many aspects of a business. However, without the appropriate technology, it is impossible or impractical for a company to capture customer interactions in a meaningful and efficient manner. Here’s a quick rundown of five common challenges, along with how the […]

13 Dec 21

Identifying and Resolving Network Security Issues for Remote Employees

Work from Home (WFH) has become the new normal as the world has changed. The ability to connect from any location will also become the new standard that most businesses must adhere to. The Cloud is responsible for easy access to information from any location. Cybercrimes on the Rise Cybercriminals have always sought to improve […]

10 Dec 21

Why Should Customer Experience Be Your Company’s Number One Priority?

Customer experience isn’t just a fad that will fade away. Over the last decade or so, people’s priorities have shifted toward a better overall experience. That focus has become more pronounced in recent years, and it now matters more than ever if you want to get a leg up on your competition and make a […]

driving your mission and vision forward.

09 Dec 21

The Building Blocks of Productive Employer-Employee Relationships: 4 Tips For Success

Underestimating the power of a tight-knit bond between supervisor and supervisee may come as second nature to those working professionals cursed with helicopter managers and micromanaging supervisors. On closer examination, however, cultivating synergies within the corporate food chain can promote productive employer-employee relationships and assist supervisors in avoiding common workplace issues such as high tensions, […]

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