Best Business Process Outsourcing (BPO) Service provider Cegura
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Kolkata, India

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Why Emotion Matters in the CX Journey

Establishing an emotional connection with your customers is critical for building loyalty, increasing revenue, and increasing customer lifetime value for your company. Emotion can be captured in a variety of ways, including post-transaction surveys, requests for reviews of their experience to identify positive or negative sentiment, and customer service follow-up calls. Three reasons why emotion […]
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cybersecurity

What Can Small Businesses Do to Prevent Cybersecurity Threats?

It’s a common misconception that only large corporations are vulnerable to cyberattacks. People believe that small businesses should not be concerned about cybersecurity. Regrettably, this is not the case. Because cyberattacks are now more automated, cyber terrorists can target thousands of businesses at once. What exactly is cybersecurity, and how does it benefit your business? […]
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Why Does Your Company Require a Comprehensive Cybersecurity Platform?

Why Does Your Company Require a Comprehensive Cybersecurity Platform?

Because of evolving cyber-attacks and the increased adoption of digital platforms and advanced technologies such as cloud computing and the internet of things, the attack surface for businesses is rapidly expanding (IoT). Businesses with a growing attack surface require a comprehensive and simplified cybersecurity solution to protect their vulnerable assets and confidential data from sophisticated […]
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3 Ways to Maximize the Customer Experience in the Digital Age

3 Ways to Maximize the Customer Experience in the Digital Age

In today’s increasingly competitive retail marketplace, constant improvement and innovation of the customer experience is critical. It is also clear that there is a need to strike the right balance between service and value in order to build invaluable customer loyalty. Today, the best decision retailers can make is to invest in a robust, digitally […]
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remote team management

How to more effectively manage your remote teams

Having a strong customer service team can make or break your business. One-third of consumers say they would consider switching companies after just one instance of poor customer service, and it takes 12 positive customer interactions to compensate for one negative experience, so every interaction must be on brand and on point.  This is especially […]
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Top Five Ways To Improve Your Customer Retention Rate

Top Five Ways To Improve Your Customer Retention Rate

As the saying goes, “a brand is defined by the customer’s experience.” Employees are in charge of delivering the experience.” This is a powerful statement that encapsulates the entire relationship between a company’s employees and its customers. There are two sides to the coin when it comes to customer relationship management. Customer conversion and customer […]
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Understanding the Security Consequences of Remote Work

Understanding the Security Consequences of Remote Work

With the rise of cyberattacks, it is clear that security should be a top priority for businesses, as remote working introduces a variety of potential threats. Despite the potential dangers, remote working remains on the horizon as a result of the unwelcome pandemic. Here are some of the most serious security risks that remote working […]
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How Businesses Can Implement ‘Zero Trust Security’?

How Businesses Can Implement ‘Zero Trust Security’?

The security perimeter has been redefined by rapid digital transformation, cloud adoption, and a distributed workforce. Corporate applications and data are migrating from on-premises to hybrid and cloud environments as organizations embrace Bring Your Own Device (BYOD) and Work From Home (WFH) cultures. The current security model must be able to adapt to the changing […]
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How to swat away the cybersecurity threats?

How to swat away the cybersecurity threats?

We’re making rapid progress across many frontiers in the fast-paced world of digital technology. However, as technology advances, the scope and complexity of cyber threats grow. Steps to take to protect yourself from cyber-threats include: Employees who work in-house should be trained Employees should be educated and warned against engaging in any potentially dangerous activity. […]
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