AI Archives - Cegura Technologies

22 Oct 21

The Role of AI in Customer Experience

Today, cutting through the hype surrounding artificial intelligence (AI), leading businesses are investing in sophisticated technology to supplement their customer experience efforts. At any point along the customer journey, artificial intelligence can be used to provide an intelligent, convenient, and informed customer experience. This will result in reimagined customer experiences and end-to-end customer journeys that […]

10 Sep 21

Know the Ways AI can Improve Employee Satisfaction

Employee satisfaction is as important to an organization as a paycheck is to an employee; however, their mere necessity does not make them easy by default. Today, we see two distinct trends across organizations: first, organizations are in the midst of an artificial intelligence (AI) arms race, looking for ways to meaningfully leverage the technology; […]

31 Aug 21

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

There are numerous reasons for businesses to be upbeat this year. The recent ‘new-normal phase has now become fairly normal to us. Furthermore, economists predict that a strong economic recovery is just around the corner. However, pre-pandemic normalcy has yet to arrive. Customers’ preferences and behaviors have shifted significantly in the last year, and businesses […]

09 Aug 21

Four Ways AI can Improve Customer Service Experience

If the numbers are any indication, you might think voice assistants and chatbots could be on their way to taking over the world. Nearly a quarter of businesses have increased their spending on artificial intelligence since the pandemic began, and 75% plan to continue or launch new initiatives after the pandemic is over. By 2024, […]

27 Jul 21

Combining AI with Humans for customer service

The current pandemic has speeded up the need for digital transformation in a variety of industries. Across industries, business leaders are using AI and automation to transform customer service and bridge the gap between customer expectations and service delivery. However, the importance of the human element in customer service cannot be overstated. To make a […]

AI

The Role of AI in Customer Experience

Know the Ways AI can Improve Employee Satisfaction

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

Four Ways AI can Improve Customer Service Experience

Combining AI with Humans for customer service

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