Best Business Process Outsourcing (BPO) Service provider Cegura

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06 Mar 23

Understanding Customer Effort Score (CES) and Its Importance in Improving Customer Experience

Customer Effort Score (CES) is a metric used to evaluate the effort customers need to make to receive service from a business. It measures the level of ease or difficulty a customer experiences when interacting with a company, especially during the resolution of issues. Here are some tips on measuring CES for your business: Measuring […]

successful virtual bpo team

27 Aug 21

How to handle a successful virtual team?

The spread of the COVID-19 pandemic has had an impact on people’s lives all over the world. The majority of countries have begun working remotely to slow the spread of the coronavirus. We are all aware that many businesses are now confronted with the challenge of remaining productive while working from home or remote locations. […]