bpo Archives - Page 10 of 13 - Cegura Technologies

04 Feb 22

What role does customer experience play in business?

“A happy and satisfied customer becomes a loyal customer.” In today’s situation, this adage holds true. In today’s competitive market, the customer, not the seller, wields all power. Customers can choose from a variety of options and make purchases on their own with the click of a button. As a result, it’s critical to provide the […]

03 Feb 22

Three Key Trends to Ensure Customer Success in 2022

A company’s most valuable asset is its customer experience. With 2022 looming, one might wonder what else can be done in a competitive environment where everyone is looking for ways to improve customer satisfaction. In recent months, customer objectives have shifted dramatically, and it is our responsibility as a brand to meet them where they […]

01 Feb 22

The Future of Cybersecurity: Five Trends to Keep an Eye on!

Technology advancements are enabling unprecedented levels of connectivity. As a result, businesses can break down network barriers to improve and expand their operations on a global scale. However, the ‘threat scope’ has grown in tandem with the widespread sharing of information across various networks. This is turning into an opportunity for cybercriminals, who are looking […]

01 Feb 22

Top Four Best Methods of Improving Customer Responsiveness in 2022

In today’s market, it’s critical for businesses to stay as accessible and communicative with their customers as possible. Given the growing number of options available to customers, improved customer responsiveness can be a significant differentiator. Above all, the global pandemic has created a sense of urgency, requiring businesses to respond quickly and personalize the experience […]

24 Jan 22

What is Customer Perception and How to Measure It?

When it comes to business, perception is everything! It’s so important that 71% of consumers prefer to shop for brands that share their values. In fact, when a company is well-regarded in the marketplace, the results are always positive. Companies that consistently receive positive customer feedback are often the ones that break the ceiling and […]

18 Jan 22

Make a Safe Transition: Security Concerns When Returning to the Office

The way we work has never been more fluid. Companies have had to provide flexible access to company data and resources over the last year, but with restrictions lifted, these remote working practices are being phased out, and employees are returning to the office environment. Your cyber security may appear simple to those who have […]

17 Jan 22

Customer Journey Analytics: How It Can Help Your Company

A variety of factors, including the desire for a more seamless consumer experience, improved engagement, and desired business outcomes, will drive the need for more journey analytics insights. Customer journey analytics value and importance Customer journey analytics refers to the entire process of tracking and analyzing how users interact with your product (brand). Everything from […]

12 Jan 22

Defining & Maximizing Value Realization For Customers

The moment a customer discovers or recognizes the value of your product or service, this is referred to as value realization. Accelerating this moment has the potential to convert curious shoppers into long-term customers or new users into ardent supporters. Customers’ Understanding of the True Value of a Product or Service It’s much easier said […]

07 Jan 22

9 Metrics That Help Measure Customer Engagement

When it comes to maintaining a healthy business, acquiring new customers is only half the battle; keeping customers engaged and loyal to your company over time is equally important. That is sometimes easier said than done, especially given the changing nature of customer preferences. The Most Important Customer Engagement Metrics 1. Net Promoter Score (NPS) […]

27 Dec 21

Four Data Security Mistakes That Can Destroy Your Business

In the age of data breaches, cybersecurity can become overwhelming for business owners. When you combine it with sales and a plethora of other aspects of your business, the knot becomes increasingly tangled. What’s the issue? Business threats are not always clearly defined. They can take many forms, including vandalism, break-ins, employee theft, and data […]

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