bpo Archives - Page 12 of 13 - Cegura Technologies

17 Nov 21

5 Ways to WOW Your Customers

What would you say if someone asked you what your company’s most valuable asset was? Isn’t that your team? Our team is made up of dedicated inbound marketers who work tirelessly to improve our company and make our customers happy. Our customers are the second most valuable asset we have (and you do as well). […]

08 Nov 21

Importance of Cybersecurity for your Business

The world is relying on technology more than ever before. Nonetheless, despite the positive impact of technology on human existence, cyber-attacks are now a threat to both individuals and businesses. Importance of Cybersecurity Again, cybersecurity is becoming increasingly important as time passes. Unfortunately, there is no sign that this trend will abate. Protecting our data […]

04 Nov 21

Malware: Bad for business and the environment

Organizations around the world are implementing their own ambitious sustainability goals as we collectively work to achieve the targets outlined in the 2030 climate and energy framework. While some have proudly carried the sustainability baton for many years, others are quickly catching up in the relay. This acceleration coincides with a digital revolution, which frequently […]

01 Nov 21

How do Customer Success (CS) and Support (Support) Influence Retention?

In today’s B2B SaaS world, Customer Success (CS) is a relatively new but rapidly evolving function, whereas Customer Support has long been an important part of businesses. Both functions are distinct, but they do overlap at times and contribute to customer retention. The following pointers and tricks will assist you in developing strategies to increase […]

29 Oct 21

Four Quick Ways to Improve Every Customer Interaction

Customers have high expectations, and if your company fails to meet them, they will go to your competitors. If that sounds harsh, it is because it is. You already know that the customer experience does not end with a sale; it is an ongoing work in progress that businesses should strive to improve and iterate […]

28 Oct 21

How Outsourcing Live Chat Support Can Increase Customer Loyalty?

Before the pandemic, the eCommerce industry was already evolving. However, since the pandemic, the sector has had to expand significantly. Among the various changes and adaptations of methods, one of the most important developments in the outsourcing of live chat support. The advantages of outsourced live chat support If you are considering doing the same, […]

27 Oct 21

How Employee Engagement Is Your Key to Bottom Line Profitability?

The impact of employee engagement on a company’s bottom line is measurable and very real. Academics and industry professionals have been debating the benefits of positive corporate culture for more than a decade. There is now a plethora of evidence demonstrating that engaging your workforce does more than improving attentiveness and satisfaction—it improves organizational performance. […]

14 Oct 21

Three Tips To Improve Employee Experience in the Time of Covid-19

Covid-19 has swept through our lives like a hurricane, leaving us with few options but to accept and adapt to the new normal. The economy had collapsed, the business had moved online, and employees were dispersed and oscillating with the tidal wave. Here are some tips for improving employee satisfaction during covid crisis. 1. Strong […]

11 Oct 21

The Five steps to Customer Experience Transformation

Many organizations strive for improved customer experience (CX), which leads to increased customer satisfaction, loyalty, and advocacy. Understanding customers is the first step toward providing a good customer experience, and artificial intelligence (AI) can assist in this process. The five-step methodology for using AI to gain a faster, real-time understanding of customers is outlined below. […]

08 Oct 21

Artificial Intelligence: How is the Future of Cybersecurity?

Four Best Practices for Maintaining Employee Satisfaction The traditional approach to thwarting cyber attacks has been to focus on the perimeter in order to repel intruders. However, the perimeter has become a sieve over time. Today’s hackers can easily break through or work around it. According to a new study, the cost of cybercrime is […]

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