bpo Archives - Page 6 of 13 - Cegura Technologies

31 Oct 22

What are the top three phishing techniques?

Phishing can happen to anyone. Yes, even you, despite how tech-savvy you may believe yourself to be! Continue reading to discover the current top three criminal phishing techniques. Cybercriminals use phishing as a technique to try to steal (sensitive) information from you. This is accomplished by sending you a false message, frequently via email. Intruders […]

19 Oct 22

Efficiency Tips to Make the Most of Your Customer Support Team

In a culture that purports to value a person-first attitude, customer service horror stories are all too common. Negative interactions with customers are frequently attributed to long wait times, a lack of consistency, and poor communication in general. However, businesses cannot hold agents responsible for these shortfalls. More generally, customer service heroes are frequently ill-equipped […]

11 Oct 22

What Exactly Is Customer Experience?

In the world of e-commerce, brands frequently concentrate all of their efforts on attracting new clients and convincing them to buy something. But it takes a lot of resources to make sure a customer’s journey is successful, especially now that conventional acquisition methods are more expensive than ever. The best solutions concentrate on enhancing and […]

05 Oct 22

Revealing The Omnichannel Reality

Customers have always wished for services that are not only seamless and easy but also highly individualized and consistently reliable. Specialists are constantly searching for more effective ways to satisfy their customers, provided that there is a steady change occurring throughout the customer service industry. Clients would prefer to have at least some of their […]

30 Sep 22

How BPO services can help you Listen To Your Customers

When your customers prioritize your company, they will always have high expectations. If you fail to meet their single expectation, your customers will seek out another service provider and better opportunities. Customers will also switch to a competitor if they have a negative experience with your company’s customer service department. 4 Reasons to Pay Attention […]

28 Sep 22

How do BPO Companies Mitigate Security Risks & Secure your Data?

Data security is the protection of a company’s data and sensitive information. Because more and more businesses are outsourcing business processes, it has become critical to ensure that BPO firms provide businesses with high-quality data security services. Because most businesses are now digital, data security and safety are concerns. The risk that comes with digital […]

23 Sep 22

4 Effective Ways To Grow Your Customer Base

Have you ever wondered how to expand your company’s customer base? For centuries, many business owners have been perplexed by this question. Companies could only influence customers who visited their stores before the internet. Customers are the backbone of any successful business organization, and businesses can now reach their customers in any location to improve […]

09 Sep 22

Top 3 Ways To Prevent Phishing Attacks in Your Business

Phishing is a type of cyber attack that involves contacting an employee or company in order to obtain personal information. It is frequently disguised as an official email or text message from a legitimate source. While email is the most commonly used method, it can also be done over the phone (via vishing) or via […]

05 Aug 22

Customer Retention And Acquisition: Which Should You Focus On?

Customer Retention And Acquisition: Which Should You Focus On? Although our relationships with the companies we do business with may not be the most sentimental ones in our lives, the truth is that they have a significant influence on our financial decisions, our time management, and the security of our private data. What are today’s […]

02 Aug 22

Monitor Customer Experience With Your Agents

Call data mining, which is also colloquially known as recording the “voice” of the customer, can be helpful for a company in many ways. However, without the appropriate technology, it would be either impossible or impractical for a company to meaningfully and effectively record customer interactions. What obstacles can businesses overcome to continue growing and […]

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