bpo Archives - Page 8 of 13 - Cegura Technologies

02 Jun 22

How AI Enables Three Critical Components of Customer Experience Strategy

The term “artificial intelligence” (AI) may conjure up images of cyborgs and rogue computer programs from science fiction films. However, AI is now ingrained in our daily lives and is a powerful tool for orchestrating customer experiences. While the human touch is at the heart of delivering successful customer experiences, by leveraging automation and AI […]

26 May 22

What’s the Difference Between Business Continuity and Data Backup?

Consider the impact of a ransomware attack or a natural disaster on your company. Could your company withstand a few days of downtime? What about the financial consequences of losing confidential information? The truth is that your business will be digitally compromised not if, but when. Businesses must understand the differences between traditional backup software […]

18 May 22

The Importance of Customer Service in Increasing Loyalty and Retention

Customer service is critical in the world of e-commerce and business. We will discuss why providing excellent customer service is one of the most effective customer retention strategies for any business in this blog. What Is the Importance of Customer Service? Excellent customer service can increase customer retention and repeat business. According to one study, […]

10 May 22

Creating More Proactive Customer Experiences

Creating More Proactive Customer Experiences Because of the pandemic, many organizations have focused their time and energy on providing experiences that are reactive to customer needs, behaviors, and desires. Unfortunately, this is insufficient. A proactive mindset is essential for creating a total experience that focuses on a much more important goal: creating stronger, more holistic […]

09 May 22

Three Cybersecurity predictions in 2022: Stay Ahead of Threats

You’ve probably heard that the pandemic has accelerated digital transformation. But what does an increasingly agile and hyper-connected world mean for the security of an organization? We investigate how a unified cybersecurity platform like Cegura Technologies One can enable a more resilient, forward-thinking security strategy to manage cyber risk across the enterprise. But what can […]

04 May 22

How to Modernize Employee Engagement in Three Simple Steps

Customer-centric cultures that create ‘wow’ moments at every step of the customer journey have become increasingly popular among businesses. But have we forgotten about the employee experience along the way? For today’s contact center, we’ve outlined three simple steps you can take to create an engaged workplace: 1. Look for game-changers. Influencers in the social […]

03 May 22

Are You Really Putting the Customer First? Check Your Priorities

According to new research, business leaders have long wish lists for improving the customer experience, but competing priorities pose significant barriers to transformation. In the meantime, some businesses are redefining what it means to put the customer first. Despite the fact that customer experience is linked to customer loyalty and financial results, businesses continue to […]

02 May 22

Does Your Company Needs a Comprehensive Cybersecurity Platform?

Due to evolving cyber-attacks and the increased adoption of digital platforms and advanced technologies such as cloud computing and the internet of things, the attack surface for businesses is rapidly expanding (IoT). Businesses with a growing attack surface need a comprehensive and easy-to-use cybersecurity solution to protect their vulnerable assets and sensitive data from sophisticated […]

13 Apr 22

Evolving Customer Care for the Millennial Generation

In today’s market, millennials are a force to be reckoned with. They are bringing innovation and change into the workplace and consumer space, fueled by a sense of purpose, connectivity, and drive. As a result, it is critical that the customer service industry stay in touch with them or risk becoming obsolete. Trends and advancements […]

11 Apr 22

Best Practices for Employee Engagement in Hypergrowth and Beyond

When leaders describe their vision for disrupting an industry, it frequently revolves around what that means for customers. It’s all about surprising and delighting them while also making the process faster and more convenient. But where does the employee fit into this picture? Employee Engagement Best Practices Here are five employee engagement best practices for […]

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