bpo Archives - Page 9 of 13 - Cegura Technologies

04 Apr 22

How to Deliver Exceptional Customer Experiences

Every CX professional’s goal is to provide exceptional customer experiences (CX). However, how should businesses approach this lofty goal in order to reap the benefits of more loyal customers, higher profit margins, and increased shareholder value? Providing an exceptional customer experience We’ve compiled the four steps that leading companies take to improve their competitive position, […]

20 Mar 22

Tips for Improving the Overall Customer Experience

In business, attitude can be more important than service or product. Approaching conversations with the appropriate perspective for the situation can drastically alter the expectations of all parties involved. By providing a positive outlook on a situation, one person can boost the morale of a room, transforming doubt into hope. When it comes to customer […]

16 Mar 22

How does Customer experience monitoring help?

Artificial intelligence (AI) is increasingly becoming a part of the customer experience, from touchscreen checkouts to customer service chatbots. Nearly two-thirds of businesses are now implementing AI in their business processes, with AI expected to power 95 percent of customer interactions by 2025. Despite the widespread belief that “robots are taking over,” astute brands understand […]

01 Mar 22

How to more effectively manage your remote teams

Having a strong customer service team can make or break your business. One-third of consumers say they would consider switching companies after just one instance of poor customer service, and it takes 12 positive customer interactions to compensate for one negative experience, so every interaction must be on brand and on point. This is especially […]

28 Feb 22

Top Five Ways To Improve Your Customer Retention Rate

As the saying goes, “a brand is defined by the customer’s experience.” Employees are in charge of delivering the experience.” This is a powerful statement that encapsulates the entire relationship between a company’s employees and its customers. There are two sides to the coin when it comes to customer relationship management. Customer conversion and customer […]

18 Feb 22

What Is a Customer Engagement Model, and Why Is It Important?

Product, sales/outreach, and customer relations are all important aspects of a successful business. They must be considered the pillars on which a business is built. If your company fails in any of these areas, profit generation will suffer a significant drop for obvious reasons. While they can stand on their own, they are inextricably linked. […]

17 Feb 22

How small businesses can fend off cyberattacks?

Every day, cybercriminals become more sophisticated. Cybercriminals use every arrow in their quiver, from ransomware to data theft, to stymie any good business organization, regardless of size. A malicious mind would not consider small businesses to be too small a target to be decimated, even if they believe they are. Small Business Threats: What They […]

16 Feb 22

How to Embrace the Work From Home Culture?

It’s been a long time since we’ve all worked from home. And it appears that working from home is becoming a more permanent option for a few businesses. With a newer variant of Coronavirus wreaking havoc on our daily lives, it’s safe to say that working from home has become the norm. There has been […]

10 Feb 22

Top Two Tips to Reducing Customer Service Cost

After a sale, a customer’s relationship with a company begins. The state of this relationship is determined by after-sales service, also known as customer service. As a result, it is no myth that world-class customer service comes at a high cost, and every service center is working hard to reduce customer service costs without sacrificing […]

07 Feb 22

What are the top CX technology trends to watch in 2022?

Advancing any modern concept or technology takes time and effort. It’s fascinating to see how businesses evolved and transitioned to a completely remote model. All of this was possible due to necessity and timing. And it’s only the beginning of a massive digital journey that will transform CX technology. In fact, the 2022 CX trends […]

bpo