Best Business Process Outsourcing (BPO) Service provider Cegura
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Kolkata, India

Customer Experience

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Monitor Customer Experience

Monitor Customer Experience With Your Agents

Call data mining, also known anecdotally as capturing the ‘voice’ of the customer, can benefit many aspects of a business. However, without the appropriate technology, it is impossible or impractical for a company to capture customer interactions in a meaningful and efficient manner. Here’s a quick rundown of five common challenges, along with how the […]
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Customer Experience

How Can Small Businesses Can Make a Positive Customer Experience

Business expansion is something that should be pursued at all costs. However, many businesses overlook the fact that rapidly growing client lists imply a significant increase in customer service demand, which will have an impact on customer experience. Not being able to efficiently handle customer complaints and questions is not only a bad business practice, […]
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customer experience

The Role of AI in Customer Experience

Today, cutting through the hype surrounding artificial intelligence (AI), leading businesses are investing in sophisticated technology to supplement their customer experience efforts. At any point along the customer journey, artificial intelligence can be used to provide an intelligent, convenient, and informed customer experience. This will result in reimagined customer experiences and end-to-end customer journeys that […]
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Positive Customer Experience

How a Positive Customer Experience Can Increase Your Revenue

Creating a great customer experience for your company necessitates more than just providing excellent customer service. You must get to know your customers and invest in long-term relationships in order to provide personalized experiences throughout the customer journey — from start to finish. How a Customer Experience Strategy Aids Growth Putting the customer first can […]
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