Customer Management Archives - Page 2 of 9

23 Mar 23

The Five Key Steps To Building A Successful Customer Engagement Strategy

Creating a successful customer engagement strategy is a critical aspect of any business. It is the process of interacting and building relationships with customers to encourage loyalty, retention, and advocacy. Building a robust engagement strategy involves identifying your customer’s needs and creating value that aligns with their goals. Here are some steps that can help […]

21 Mar 23

The Importance Of Empathy In Customer Support

Empathy is a critical component of customer support, enabling support agents to understand and relate to their customers’ needs and emotions. Here are some key aspects of being empathetic in customer support: At Cegura Technologies, we prioritize empathy in our customer support services. We understand that customer support is not just about solving problems, but […]

customer relationship management (CRM) London

17 Mar 23

Leveraging Customer Data For Sales Performance: Why It’s Essential

Access to customer data is essential for sales performance, providing valuable insights into customer behavior, preferences, and needs. Here are some reasons why access to customer data is crucial for sales success: At Cegura Technologies, we understand the importance of access to customer data for sales success. That’s why we offer advanced customer relationship management […]

03 Mar 23

Improving Sales Efficiency With Data Technology

What distinguishes your sales teams’ top performers from the rest? Are all members of the sales team operating as effectively as possible? Are they consistently meeting their sales goals through effective work? Every second counts in sales, so sales representatives must maximize their time. Sales performance is determined by efficiency and effectiveness combined, and sales […]

01 Mar 23

Retaining Your Customers: Tips For Building Lasting Relationships

Acquiring new customers is important, but retaining them is crucial for the long-term success of your business. Customer retention not only increases revenue, but it also helps build brand loyalty and can lead to word-of-mouth referrals. Here are some tips for improving customer retention: By implementing these strategies, you can improve customer retention and build […]

28 Feb 23

How Would You Rate Your Customers’ Effort (CES)?

Metrics for customer service are like pieces of a puzzle. An evaluation of customer experiences (CSAT) reveals opinions regarding particular interactions with your support staff. The Net Promoter Score (NPS) measures overall customer satisfaction with your brand and its products. What Exactly Is CES (Customer Effort Score)? Customer effort score is a single-item metric that […]

24 Feb 23

How Do We Measure the Happy Customer?

Being unbiased when assessing the satisfaction of your own customers can be challenging. Thankfully, the answer to the question of how to gauge customer satisfaction is more precise than you might imagine. What advantages come from tracking customer satisfaction? For a business relationship to last and be successful, customer loyalty is essential. Customer satisfaction is […]

23 Feb 23

Connected Journeys, Connected Data, and Connected Customers

Consumers with access to multiple channels and touchpoints expect seamless, standardized, and personalized experiences. You must be aware of their preferences and expectations in order to tailor your experience to them. You must have a comprehensive understanding of the customer journey, informed by customer and data-driven insights, in order to meet their expectations. Where do […]

22 Feb 23

Trends in Customer Experience to Watch in 2023

Over the past two years, customer-facing brands have given customer experience a newfound priority. Customers today have higher expectations that the companies with whom they do business will deliver a remarkable, personalized experience across all of the brand’s channels, that they will lead with an omnichannel philosophy, and that their customer service will be available […]

17 Feb 23

Understanding Average Handle Time (AHT) and Its Impact on Customer Experience

Average Handle Time (AHT) is a metric used in contact centers to measure the average duration of a customer interaction, including hold time, talk time, and after-call work. AHT is a critical metric for contact centers, as it helps to measure the efficiency of their operations. However, does it impact customer experience? Let’s explore. AHT […]

Customer Management