Customer Management Archives - Page 7 of 9

30 May 22

Cyber Threats Haunting IoT Devices in 2022

With new technological advancements being revealed on a daily basis, the supply and demand for IoT devices have grown significantly. With IoT devices taking over our daily lives, cybercriminals are far too ambitious to pass up the opportunity. Major Cyber Threats to IoT in 2022 There are numerous cyber risks that plague the world of […]

10 May 22

Creating More Proactive Customer Experiences

Creating More Proactive Customer Experiences Because of the pandemic, many organizations have focused their time and energy on providing experiences that are reactive to customer needs, behaviors, and desires. Unfortunately, this is insufficient. A proactive mindset is essential for creating a total experience that focuses on a much more important goal: creating stronger, more holistic […]

19 Apr 22

For Actionable Customer Intelligence, Try Small Data

More data isn’t always better when it comes to analytics. Respondents say they frequently face data paralysis and make decisions based on assumptions rather than truly listening to the voice of the customer. While there is no simple solution, some believe that making big data smaller is a good place to start. When it comes […]

31 Mar 22

5 Steps To Providing Good Customer Service!

Working to improve your customer service has always been important, but it is even more so in today’s highly competitive business environment. Five steps to providing excellent customer service Step 1: Get to Know Your Customer You may know your customer’s name, location, company size, and so on, but to truly know your customer, you […]

25 Mar 22

How to Use Technology to Enhance Omni-Channel Communication

Omni-channel communication connects a brand’s message with a potential customer across all customer touchpoints, resulting in a consistent experience every time. A positive customer experience enables brands to provide a more personalized experience, which strengthens customer relationships and, as a result, customer loyalty. AI’s Role in Omni-Channel Communication Artificial intelligence can significantly improve your omnichannel […]

18 Mar 22

Enhancing the Customer and Employee Experience in 2022

It’s been a tumultuous year, with the ongoing COVID-19 pandemic, supply chain disruptions, and the Great Resignation. The old business models are no longer viable, and customers and employees are demanding more. If you haven’t been paying attention to customer experience (CX) and employee experience (EX) in terms of service, you should start now because […]

17 Feb 22

How small businesses can fend off cyberattacks?

Every day, cybercriminals become more sophisticated. Cybercriminals use every arrow in their quiver, from ransomware to data theft, to stymie any good business organization, regardless of size. A malicious mind would not consider small businesses to be too small a target to be decimated, even if they believe they are. Small Business Threats: What They […]

14 Feb 22

Customer Experience and Employee Experience – What is the Connection?

The last twelve to eighteen months have put a spotlight on both employee productivity and employee experience. Changes were accelerated at an exponential rate by a disrupted workforce. Organizations had to quickly reinvent the way employees worked, virtually creating the right technology experiences and, most importantly, maintaining or improving corporate culture to ensure workers felt […]

11 Feb 22

How Data And AI Can Help Understand Customers And Enhance Their Experience?

It’s no surprise that businesses are turning to data and artificial intelligence (AI) to improve customer experience. Organizations must comprehend what their customers are feeling and thinking in order to succeed. Analysts, on the other hand, have traditionally had to put in a lot of effort and time to gain these insights. It’s no surprise, […]

08 Feb 22

Customer Interactions: Best 4 Ways to Improve your Business in 2022

The year is 2022, and in the midst of a global recession, brands cannot afford to lose customers. The Covid-19 pandemic wreaked havoc on businesses all over the world. Businesses, on the other hand, learned how to empathize with and personalize their customers during these trying times, and how to use this to their advantage. […]

Customer Management